Is SaltStack Training fraud?

• Subscription Services: Customers may have subscribed to premium features or support plans, leading to recurring charges.
• Onboarding or Consulting Fees: Some users reported paying for onboarding services or consultancy from SaltStack for deployment assistance.
• Enterprise Licenses: Organizations sometimes purchase enterprise licenses which entail significant costs.
• Marketplace Services: Charges may arise from using third-party services or integrations within the SaltStack ecosystem available in the marketplace.
• Training Programs: Participation in SaltStack-sponsored training or certification programs can incur fees.
• Support Tickets: Fees might apply for professional support tickets, particularly for urgent or complex issues.
• Cloud Services: Users leveraging SaltStack through specific cloud platforms may see charges related to the usage of those services.
• Misunderstanding Free Trials: Users sometimes mistakenly think trials are completely free and end up being charged at the end of the trial period.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the saltproject.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the saltproject.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with saltproject.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.