Is Sanctuary Home Decor LLC fraud?

• Direct Purchases: Customers may see charges for items they have directly purchased from the Sanctuary Home Decor website.
• Subscription Services: Some users reported being charged for subscription services or memberships that they may not have been fully aware of when signing up.
• Free Trials: Charges could occur after a free trial period ends, leading to automatic billing if the subscription is not canceled in time.
• Shipping and Handling: Additional fees for shipping and handling can appear separately on statements, causing confusion regarding total charges.
• Restocking Fees: If items are returned, customers may encounter restocking fees that could result in unexpected charges.
• Unintended Add-Ons: Some customers noted being charged for additional services or items they did not intend to purchase, often due to misleading prompts during the checkout process.
• Gift Card Purchases: Users occasionally reported charges related to the purchase of gift cards for themselves or others.
• In-app Purchases: For any mobile app offerings, charges may be incurred through in-app purchases if the customer has opted in without proper awareness.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the sanctuaryhomedecor.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the sanctuaryhomedecor.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with sanctuaryhomedecor.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.