Is SH Online Services fraud?

• Subscriptions: Customers may subscribe to ScrapeHero's services for ongoing access, leading to recurring charges each billing cycle.
• Pay-as-you-go charges: Users may incur costs when they utilize ScrapeHero's scraping services on a per-use basis.
• Data purchases: Acquisition of specific datasets or API access might result in one-time charges or additional fees.
• Overage fees: Exceeding the limits of a subscription plan can incur extra fees, leading to unexpected charges.
• Trial conversion: If users enroll in a free trial, they may be automatically converted to a paid plan at the end, resulting in charges if not canceled in time.
• Service add-ons: Optional enhancements or additional features may carry extra costs, leading to increased billing.
• Failed payment attempts: Users reporting multiple attempts to charge their card due to payment issues can sometimes see multiple charges for a single service in their transaction history.
• Misunderstanding of pricing structure: Some customers may not fully comprehend how the pricing is structured, leading to surprise charges when they use certain features or data downloads.
• Third-party integrations: Charges may arise from using integrations with other platforms that partner with ScrapeHero, depending on those services' pricing models.
• Account management issues: Users have reported that managing multiple accounts can lead to confusion and unintended charges if they do not identify which account has incurred a charge.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the scrapehero.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the scrapehero.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with scrapehero.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.