Is "Secret Cleaner" fraud?

The Guide to Understanding Why You Were Charged By “Secret Cleaner” and What To Do About It (secret-cleaner.com)

Published

October 10, 2025

Updated

October 31, 2025

What is "Secret Cleaner"?

Secret Cleaner is a company that helps keep your financial life tidy by managing and organizing your subscriptions and bills. They offer a service where you can track your recurring expenses and get reminders, so you never miss a payment. If you see a charge from them, it's likely for their subscription that helps you stay on top of your billing and spending.

Secret Cleaner: The name of the service or business you made a payment to.
Purchase: Indicates that this transaction was for buying a service or product.
Transaction ID: A unique number assigned to this transaction for record-keeping and tracking.
Date: The date when the transaction took place.
Amount: The total cost of the service or product you purchased.
Payment Method: The method used to pay for the transaction (e.g., debit card, credit card).
Location: The place or platform where the service was provided or where the transaction was processed.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Secret Cleaner?

Subscriptions: Many users report being automatically enrolled in a subscription service after signing up for a trial or basic service, leading to unexpected recurring charges.
Trial Period Over: Users have noted that after a free trial period ends, they were charged without explicit notification, often missing the cancellation deadline.
Premium Add-Ons: Some have mentioned purchasing additional features or services that weren't clearly outlined, resulting in higher charges than anticipated.
Account Upgrades: Upgrading to a higher tier plan can also lead to increased fees, often without clear communication about the changes.
Multiple Accounts: Customers have experienced confusion when managing multiple accounts, resulting in charges from an account they forgot about.
Service Usage: Charges related to specific services rendered, which were not properly communicated or agreed upon upfront, have been reported.
Hidden Fees: Some users have expressed frustration over undisclosed or hidden fees that appeared on their billing statements without adequate explanations.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the secret-cleaner.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the secret-cleaner.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with secret-cleaner.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Secret Cleaner Customer Service Info

If you need assistance, here's how you can get in touch with Secret Cleaner's support team.

Phone

The phone is not available.

support@secret-cleaner.com

Site

https://secret-cleaner.com/contact

Get help with your refund

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What other ways do charges from Secret Cleaner show up?

SECRET CLEANER SECRET-CLEANER.COM SCLEANER SCLNR SCLEAN SECRET-CLEAN SECRET-CLEANER-SUB SECRET_CLEANER SCLEANER-DDA SECRET-CLEANER-ONLINE

The Easiest Way to Cancel Secret Cleaner

If you're frustrated trying to cancel your subscription, membership, or bill from Secret Cleaner—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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