Is Shana Insurance Group fraud?

• Auto-renewal of insurance policies: Many users report unexpected charges due to their policies automatically renewing without adequate reminders.
• Subscription services: Customers may sign up for various services that require monthly or annual fees, leading to regular charges.
• Claims processing fees: Some users mentioned being charged for processing claims or associated paperwork, which can catch them off guard.
• Policy adjustments: Charges can arise from changes made to existing policies, like adding coverage or increasing limits.
• Late fees: Failure to pay premiums on time often results in additional fees, which can lead to customers seeing higher amounts deducted.
• Cancellation fees: If a policyholder decides to cancel before the end of the term, they may face cancellation charges that they were not expecting.
• Broker fees: Some reports include charges that are attributed to brokerage services, either as a flat fee or commission-based pricing.
• Non-disclosure of fees: A number of users expressed frustration about hidden fees that were not clearly explained during the sign-up process.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the shanainsurance.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the shanainsurance.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with shanainsurance.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.