Is SiteOne Landscaping fraud?

• Order Purchases: Customers may see charges for products they ordered, such as plants, materials, or tools that were processed through the SiteOne website.
• Subscription Services: Some users may have signed up for newsletter subscriptions or membership programs that could lead to periodic charges.
• Delivery Fees: Charges might include delivery services for items purchased online, especially for bulk orders that require transportation.
• Service Fees: Users have reported charges associated with landscaping services offered by SiteOne, which might include consultation or installation.
• Membership Renewals: Ongoing memberships for professional landscapers could result in recurring charges that users might overlook.
• Account Maintenance Fees: Some customers have mentioned charges for account upkeep or additional services linked to their business profile.
• Tax and Shipping Costs: Additional charges may arise from taxes or shipping costs that are applied to the total order amount during checkout.
• Returns and Restocking Fees: In certain cases, users noted charges related to returned items or restocking fees applied to returns.
• Inactivity Charges: There have been mentions of fees linked to account inactivity, which could affect long-term users.
• Promotion Adjustments: Discounts or promotional codes that didn't apply correctly may lead to additional charges post-purchase.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the siteone.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the siteone.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with siteone.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.