Is Sixt Car Rental fraud?

• Fuel Charges: Customers often report being charged for fuel after returning vehicles with less fuel than required.
• Late Return Fees: Charges for returning vehicles later than the agreed time are common, leading to additional fees.
• Damages and Cleaning Fees: Customers may receive charges for damages to the vehicle or excessive cleaning needed after use.
• Additional Driver Fees: Assigning an additional driver can lead to unexpected charges if not initially declared.
• Upgrades and Add-ons: Charges incurred from selecting upgrades such as GPS, child seats, or insurance coverage.
• Membership Fees: Customers have reported charges linked to automatic renewals of membership or loyalty programs.
• Tolls and Traffic Violations: Fees may be applied for tolls or traffic violations incurred while using the rental car.
• Pre-paid Fuel Option: Choosing the pre-paid fuel option can result in being charged for a full tank of fuel upfront, regardless of the amount used.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the sixt.de via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the sixt.de refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with sixt.de, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.