Is SmileDirect fraud?

• Monthly Payments for Treatment: Many customers report being charged a monthly fee as part of their aligner treatment plan.
• Initial Setup Fees: Users often see a charge corresponding to the initial setup fee for the impression kit or scans.
• Retainers Purchases: After completing the aligner treatment, customers may need to purchase retainers, which can result in additional charges.
• Subscription Services: Some users mention being signed up for ongoing services that have recurring charges.
• Missed Payments: If customers miss a payment or payment fails, they may incur additional fees or be charged again for the same service.
• Shipping Costs: Charges for shipping the impression kit or aligners can appear separately on bank statements.
• Upgrades or Additional Services: Some customers choose to upgrade their treatment or use extra services, leading to unexpected charges.
• Trial Period Discrepancies: Confusion regarding trial periods and billing dates often results in customers being charged inadvertently.
• Discount or Promotion Issues: Customers sometimes find that discounts or promotions do not apply, leading to higher-than-expected charges.
• Late Fees: If payments are late, users may encounter late fees added to their account.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the smiledirect.co via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the smiledirect.co refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with smiledirect.co, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.