Is SDC Payments fraud?

• Monthly Payments for Subscriptions: Some customers report being charged monthly fees for their subscriptions to aligners or aftercare plans.
• Initial Consultation Fees: Users have mentioned one-time charges for initial virtual consultations or impressions.
• Additional Products: Charges can originate from additional product purchases, such as retainers or whitening kits that are separate from the aligner package.
• Shipping Costs: Many have noted unexpected charges related to shipping fees when their aligners or products are sent out.
• Upgrade Fees: Customers have experienced charges for upgrades to their treatment plans or expedited services.
• Late Fees: Users have reported being charged late fees if payments are not made on time.
• Cancellation or Change Fees: Some assert they were charged for cancelling or modifying their treatment plans.
• Account Management Fees: A few customers referenced miscellaneous fees associated with account management or service adjustments.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the smiledirect.co via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the smiledirect.co refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with smiledirect.co, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.