Is SmileDirectClub fraud?

• Initial Impression Kit Purchase: Customers may be charged for the initial impression kit used to create a mold of their teeth.
• Teeth Aligners: Charges for the actual purchase of aligners, which are required for treatment, could appear on statements.
• Subscription Fees: Some users reported being charged ongoing subscription fees for services or products.
• Retainers: Charges for retainers needed post-treatment to maintain alignment can also result in unexpected charges.
• Shipping Fees: Additional shipping charges for the delivery of products or kits may lead to an increase in costs.
• Missing Payment Information: Users may not have entered correct payment details, causing repeated attempts to charge their accounts.
• Plan Changes: Changes to treatment plans or services requested by the patient can incur extra costs.
• Insurance Adjustments: Some customers mentioned issues with insurance reimbursement, leading to charges that were expected to be covered.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the smiledirect.co via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the smiledirect.co refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with smiledirect.co, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.