Is Smiths Grocery fraud?

• Grocery Purchases: Many customers report charges related to their online grocery orders made on Smith's website or app.
• Subscription Services: Some users mentioned they inadvertently signed up for subscription services (like delivery services) that triggered recurring payments.
• Rewards Program Fees: Charges can arise from fees associated with Smith's rewards programs that some customers may not be aware of.
• Missing Coupons or Promotions: Users found unexpected charges due to not applying discounts or promotional codes during checkout, leading to higher-than-expected totals.
• Delivery Fees: Additional delivery charges for online orders can catch some customers by surprise, especially if they opted for express delivery.
• Accidental Duplicate Orders: Customers have noted that issues with the app or website interface led to accidental duplicate orders, resulting in multiple charges.
• Account Issues: Some users reported problems with their accounts that caused previous orders to be charged again or mishandling of payments.
• In-store Pickup Charges: Charges may appear for orders placed for in-store pickup, including service fees that might not be clearly listed.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the smiths.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the smiths.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with smiths.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.