Is Smiths Pharmacy fraud?

• Grocery Purchases: Customers may see charges for items bought online or in-store, especially if they have a Smith's rewards card that links to their account.
• Subscription Services: Some users reported charges related to meal kits or subscription services offered through Smith's, which can automatically renew unless canceled.
• Delivery Fees: Users opting for home delivery through services like DoorDash or Smith's own delivery system may incur additional fees that appear on their statement.
• Membership Fees: Customers mentioned potential annual membership fees for premium services or rewards programs that can lead to unexpected charges.
• Repeat Charges: If someone inadvertently signed up for auto-renewal of a service or subscription, they may see repeated charges for the same service.
• Promotional Offers: Some promotional offers might lead to unexpected charges if the conditions for the promotion aren’t met, leading to full-price billing instead.
• Gift Cards: If a customer purchased a Smith's gift card, they may see charges appear as they redeploy funds from their account.
• Account Errors: Users reported errors in billing where duplicate charges appeared due to technical glitches with the Smith's payment processing system.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the smiths.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the smiths.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with smiths.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.