Is Payroll Fee fraud?

• Subscription Fees: Many users report being charged for ongoing subscription plans, which may include various payroll processing features and support services.
• Setup Fees: Some users mention initial setup fees that accompany the activation of their payroll services, leading to unexpected charges.
• Additional Services: Charges for extra services like year-end tax filings or advanced reporting tools are frequently noted by users seeking comprehensive solutions.
• Employee Additions: Increasing the number of employees being processed can lead to additional charges, as many software payroll services charge based on headcount.
• State-specific Taxes: Users have reported occasional surprises with state-specific taxes and local compliance fees being added to their bills.
• Inactivity Fees: Some individuals have encountered inactivity fees for accounts that remain dormant for extended periods, which can be unexpected.
• Payment Processing Fees: Charges related to processing direct deposits and other payment methods are mentioned by users, particularly those on a pay-per-use model.
• Annual Renewal Charges: Users have experienced automatic annual renewal fees that they were unaware of upon signing up, leading to unexpected charges.
• Customization Charges: Costs for custom features or integrations that were requested after the initial setup can also lead to additional fees, as outlined by some users.
• Late Payment Penalties: Some customers report being charged for late payments when they don't renew or pay on time, which can escalate if not managed.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the software-payroll.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the software-payroll.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with software-payroll.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.