Is Sonnenalp fraud?

• Hotel Stays: Charges for the booking of rooms, including taxes and resort fees, which may not be clearly stated during the reservation process.
• Dining Services: Bills for meals and drinks at on-site restaurants, as well as room service charges.
• Resort Fees: Mandatory fees that cover amenities such as pool access, gym use, and Internet services.
• Activities and Rentals: Charges for activities such as golf, spa services, ski rentals, or guided tours.
• Miscellaneous Purchases: Charges for items bought from the hotel shop or minibar expenses not initially accounted for.
• Deposits: Pre-authorization holds for incidentals during a stay that may appear as charges prior to clearing up.
• Subscription Services: Unintentional sign-ups for services during the booking process that could result in recurring charges.
• Cancellation Fees: Charges that may apply if a reservation is canceled outside the stated policy timeframe.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the sonnenalp.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the sonnenalp.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with sonnenalp.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

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The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.