Is So Shape fraud?

• Subscription Charges: Customers may inadvertently sign up for a subscription plan that automatically renews, leading to unexpected charges on their accounts.
• One-Time Purchases: Users could be charged for one-time purchases of So Shape products, such as meal replacement shakes or snacks.
• Free Trial Conversion: Many users reported that free trials converted into paid subscriptions once the trial period ended, resulting in charges they didn't anticipate.
• Added Services: Charges may occur for additional services that users may not have fully understood, such as nutritional plans or coaching.
• Shipping and Handling Fees: Customers might see charges related to shipping costs associated with their orders.
• Currency Conversions: For international customers, charges may reflect additional fees resulting from currency conversions when making purchases.
• Incorrect or Duplicate Orders: Users have reported accidental duplicate orders due to website navigation issues, leading to multiple charges.
• Promo Code Expiration: Users sometimes find themselves charged full price after promo codes failed to apply correctly or expired during checkout.
• Account Issues: Problems with account settings, such as unintentional re-enrollment due to forgotten details, can lead to charges.
• Customer Support Experience: Some customers have expressed frustration with the customer support process, which may not have clarified ongoing charges effectively.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the soshape.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the soshape.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with soshape.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.