Is SOTEL fraud?

• Subscriptions: Customers may be charged for monthly or annual subscription plans for access to specific services provided by Sotelo.
• One-Time Purchases: Users might encounter charges related to one-time purchases made for specific features or products offered on the platform.
• Auto-Renewal: Some subscribers report unexpected charges due to auto-renewal settings they were unaware of, leading to renewed services without explicit consent.
• Additional Features: Charges may also arise from purchasing add-ons or premium features that enhance the basic service.
• Transaction Fees: Users utilizing certain payment methods or transactions through the platform may incur additional fees that are billed separately.
• Free Trial Conversions: Customers who signed up for free trials may have been charged inadvertently when the trial period ended without cancellation.
• Inactivity Fees: There are reports of fees associated with accounts that remain inactive for an extended period.
• User Error: Mistakes during the checkout process, such as not canceling a service properly, can lead to charges that users may not anticipate.
• Third-Party Services: Some users might see charges linked to third-party integrations or services tied to their Sotelo account.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the sotelo.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the sotelo.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with sotelo.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.