Is Sotelo Subscription fraud?

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The Guide to Understanding Why You Were Charged By “Sotelo Subscription” and What To Do About It (sotelo.io)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "Sotelo Subscription"?

Sotelo is a service that helps you manage subscriptions and bills easily. They keep track of your payments so you can see where your money is going, and they make it simple to manage different subscriptions from a single place. If you've seen a charge from Sotelo, it's likely related to a subscription you've signed up for or an ongoing service they help manage.

Sotelo: The name of the business or service you are subscribed to.
Subscription: This indicates that you are paying for a service or product on a regular, recurring basis (like monthly or annually).

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from sotelo?

Subscriptions: Customers might have signed up for a subscription service that charges on a recurring basis.
Inadvertent Purchase: Users may have accidentally purchased a product or service through shopping or service selection.
Freemium Services: Some features may appear free but require payment after a trial period, leading to unexpected charges.
In-App Purchases: Charges could arise from in-app purchases if they are using associated applications or services linked to Sotelo.
Auto-Renewal: Any service with auto-renewal may result in charges if the user didn’t cancel before the renewal period.
Additional Fees: Some charges come from additional fees for premium features or overages on limited services.
Multiple Accounts: Customers may have multiple accounts leading to confusion and unexpected charges from them.
Misleading Promotions: Users might misinterpret promotional offers, leading to unintentional subscriptions or purchases.
Trial Conversions: Signing up for a trial can lead to charges once it converts to a full subscription if not cancelled in time.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the sotelo.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the sotelo.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with sotelo.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

sotelo Customer Service Info

If you need assistance, here's how you can get in touch with sotelo's support team.

Phone

The phone is not available.

support@sotelo.io

Site

https://sotelo.io/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from sotelo show up?

SOTELO SOTELIO SOT-IO SOT-TRANSACTION SOTELLO-PAYMENT SOTELO-CHARGE SOTELLO-DDA SOTELO-SUBSCRIPTION SOTELO-SERVICE SOTELO-CHECKOUT

The Easiest Way to Cancel sotelo

If you're frustrated trying to cancel your subscription, membership, or bill from sotelo—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.