Is StudySmarter LLC fraud?

• Subscription Fees: Many users report being charged due to automatic renewals of monthly or annual subscription plans, which they may not have been aware were set to renew.
• Trial Conversions: Some customers mentioned that after signing up for a free trial, they were automatically converted to a paid subscription if they did not cancel in time.
• In-App Purchases: Users have indicated charges stemming from in-app purchases made while using the StudySmarter app, such as premium features or additional resources.
• Multiple Accounts: There are reports of users being charged because they accidentally created multiple accounts and were billed for both without realizing it.
• Family or Group Plans: Some users experienced charges due to signing up for a family or group plan, not fully understanding the associated costs for all members.
• Currency Conversion Fees: International users have noted additional charges related to currency conversion when making purchases across different currencies.
• Billing Issues: A few customers encountered discrepancies with their billing history, not recognizing charges that appeared on their statements.
• Customer Support Interactions: Users reported that after contacting customer support for help, they were inadvertently signed up for services that included execution of charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the studysmarter.us via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the studysmarter.us refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with studysmarter.us, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.