Is Sundance Rent Collection fraud?

• Late Fees: Customers reported being charged for late rent payments, with strict policies regarding due dates.
• Maintenance Fees: Many users mentioned fees for services like maintenance requests, especially for urgent repairs.
• Administration Fees: Some tenants have experienced charges labeled as administrative or processing fees when they signed leases.
• Utilities Charges: In some cases, customers encountered additional charges for utilities that were not included in their rent.
• Subscription Services: Charges for online payment platforms or tenant portal subscriptions were noted by several users.
• Pet Fees: Users with pets reported additional charges for pet deposits or recurring pet fees.
• Lease Violation Charges: Customers faced fees for violations of lease agreements, which included unauthorized alterations or noise complaints.
• Cleaning Fees: Some individuals mentioned charges for cleaning when moving out, claiming the property was not in acceptable condition.
• Holding Fees: Charges for holding a unit while waiting for lease approval were highlighted by a few users.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the sundancemanagement.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the sundancemanagement.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with sundancemanagement.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.