Is Surcheros fraud?

• Food Purchases: Charges may stem from individual orders placed through the Surcheros website or app, where customers order food directly.
• Delivery Fees: Customers who use delivery services may see additional charges for delivery fees.
• Subscriptions: Some users have reported being charged for subscription services related to meal plans or other recurring offers.
• Add-ons and Upgrades: Extra items such as drinks, toppings, or sides can increase the total bill, leading to additional charges.
• Promotions or Discounts: Users have noted confusion over how discounts are applied, sometimes leading to unexpected charges if an offer wasn't used correctly.
• Misunderstanding of Menu Pricing: Customers occasionally misinterpret pricing on the menu leading to charges they didn’t anticipate.
• Account Fees: Charges relating to account maintenance or inactivity fees were mentioned by some users.
• Tip Inclusion: Pre-addition of tips in online orders may result in higher final charges than expected.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the surcheros.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the surcheros.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with surcheros.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.