Is sweet green fraud?

• Subscriptions: Some users have reported being automatically enrolled in subscription plans for Sweetgreen's delivery service, leading to unexpected charges.
• Order Errors: Customers occasionally encounter charges for orders they did not complete or incorrectly received, resulting in confusion about billing.
• In-app Purchases: If users purchase gift cards or additional items through the app, those transactions can show up as separate charges.
• Promotions: Users mentioned charges for promotional items that may not have been clearly communicated during the ordering process.
• Delivery Fees: Charges related to delivery fees can often be overlooked, adding additional costs to the final bill.
• Pending Transactions: Some customers reported seeing pending charges for orders that have not yet processed, leading to temporary confusion about their actual spending.
• Miscommunication: Occasional miscommunication about pricing during promotions or menu changes has led to unexpected charges among users.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the sweetgreen.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the sweetgreen.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with sweetgreen.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.