Is The Lobster fraud?

• Subscription Fees: Many users report being charged for subscription plans they've signed up for, which can include recurring monthly or annual fees.
• Pooled Services: Some users may see charges for pooled services or features that come with premium subscriptions, such as exclusive content or tools.
• In-App Purchases: Charges may stem from in-app purchases made within The Lobster's platform, which could include additional tools or resources.
• Accidental Purchases: Users have mentioned accidentally purchasing features or services due to unclear interfaces or misclicking.
• Transaction Fees: Some customers have noticed additional transaction fees for specific services or payment methods used on the platform.
• Upgrade Charges: If a user opts to upgrade their account tier, they may see a one-time charge for the upgrade.
• Free Trials: Users taking advantage of free trials report being charged automatically once the trial period ends unless canceled in time.
• Marketplace Transactions: Any transactions related to services or products purchased through The Lobster's marketplace may result in separate charges.
• Service Restoration Fees: If a user's account is inactive and they wish to restore it, some users experienced fees for reactivation.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thelobster.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thelobster.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thelobster.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.