Is Once Upon LLC fraud?

• Subscription Fees: Many users report being charged for a subscription they signed up for, often with automatic renewals that they were unaware of.
• In-App Purchases: Some customers mention unexpected charges for additional features or content within the app that they might have purchased by mistake.
• Trial Period Charges: Users have pointed out that after a free trial ends, they were automatically billed if they did not cancel in time.
• Account Upgrades: Various posts mention charges due to upgrading to a premium account without fully understanding the cost involved.
• Multiple Accounts: Several individuals have noted being charged on multiple accounts if they had more than one associated with their payment method.
• Fees for Additional Services: Some users experienced unexpected fees for additional services that were not clearly communicated upfront.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the theonceupon.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the theonceupon.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with theonceupon.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.