Is Thompson Venue fraud?

This article and service are not officially affiliated with Thompson Hospitality

The Guide to Understanding Why You Were Charged By “Thompson Venue” and What To Do About It (thompsonhospitality.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "Thompson Venue"?

Thompson Hospitality provides a range of dining and catering services, primarily focusing on restaurants and food services on college campuses and in corporate settings. They offer subscription options for meal plans and catering, which might explain why you see a charge from them. If you've dined at a campus eatery or ordered catering for an event, that's likely how you got billed! Here’s a quick list explaining their billing information:

Thompson: The name of the merchant or business where the transaction took place.
Venue: This indicates the type of location, such as a physical store, online shop, or event space.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Thompson Hospitality?

Subscriptions: Some users mentioned being enrolled in recurring payment plans for food delivery or catering services without realizing it.
Purchases at Locations: Charges may come from dining or catering services at Thompson Hospitality-managed venues, including restaurants or event spaces.
Online Orders: Customers have reported charges from online orders placed through their website or third-party apps partnered with them.
Event Services: Charges might be incurred for booking catering or event services for parties or corporate functions.
Promotions: Users noted confusion regarding promotional offers that converted into subscription fees after a free trial period.
Membership Fees: Some experience charges related to membership programs that offer perks or discounts at their locations.
Service Fees: Additional service fees may be applied to orders that can be overlooked in the total amount charged.
Cancellations/No-Shows: Users reported being charged for cancellations or no-shows in catering services without proper notice.
Miscommunications: Misunderstandings during the booking process led to unexpected charges for additional services not discussed upfront.
Account Management: Charges may arise from managing or maintaining an account which users unwittingly subscribed to.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thompsonhospitality.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thompsonhospitality.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thompsonhospitality.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Thompson Hospitality Customer Service Info

If you need assistance, here's how you can get in touch with Thompson Hospitality's support team.

Phone

703-753-7800

customerservice@thompsonhospitality.com

Site

https://thompsonhospitality.com/contact/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from Thompson Hospitality show up?

THOMPSON HOSPITALITY THOMPSON HOSPITALITY GROUP THOMPSON HOSPITALITY LLC THOMPSON HOSPITALITY RESTAURANT THOMPSON HOSPITALITY EVENTS THOMPSON CATERING THOMPSON HOSPITALITY SERVICES THOMPSN HOSPITALITY DIV THOMPSON HOSPITALITY CORP THOMPSON HOSPITALITY INC

The Easiest Way to Cancel Thompson Hospitality

If you're frustrated trying to cancel your subscription, membership, or bill from Thompson Hospitality—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.