Is Thrive Pet Hospital fraud?

• Membership Fees: Some users report being charged for monthly or annual membership fees associated with their subscription plans, which may offer discounts on services or products.
• Pet Insurance: Customers may see charges related to pet insurance plans that are billed on a recurring basis.
• Wellness Plans: Charges for wellness plans that include routine services like vaccinations, check-ups, and preventive care may appear on statements.
• Products Purchased: Users often mention seeing charges for pet products purchased through Thrive's online store, including food, toys, or medications.
• Additional Services: If a pet receives additional services during a visit, such as grooming or dental cleaning, those costs can lead to unexpected charges.
• No-show Fees: Some customers report being charged for missed appointments if they did not cancel within the required time frame.
• One-time Charges: Occasional charges for one-time services or treatments needed by pets, such as emergency care or consultations, can also appear on bills.
• Renewal Fees: Users may notice charges for the automatic renewal of plans or services that they may have forgotten about.
• Promotional Charges: Some customers discuss being charged due to promotions that convert to regular billing after a trial period ends.
• Tax and Handling Fees: Additional costs such as tax or shipping and handling fees on online purchases may lead to higher-than-expected charges on statements.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thrivepetcare.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thrivepetcare.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thrivepetcare.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.