Is Thrive Wellness fraud?

• Subscription Services: Many users reported being charged for a subscription they signed up for, which includes services like wellness plans or emergency care.
• One-Time Services: Charges can occur from individual services like grooming, vaccinations, or other veterinary care that users may have received.
• Automatic Renewals: Customers mentioned being billed automatically after a trial period for a subscription or plan that they forgot to cancel.
• Medications or Products: Users indicated they were charged for purchasing pet medications, food, or other supplies directly through Thrive.
• Late Fees: Some customers experienced additional charges related to late payments or missed appointments, leading to penalties.
• In-App Purchases: Users discussed unintentional charges from in-app purchases made through Thrive's mobile platform.
• Cancellation Policies: Several threads noted confusion regarding cancellation of services, where customers were charged despite believing they had canceled.
• Unexpected Fees: Some individuals reported unclear or unexpected fees added to their total during checkout, leading to frustration.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thrivepetcare.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thrivepetcare.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thrivepetcare.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.