Is Thriveworks Counseling fraud?

• Subscription Fees: Many users report being charged for monthly subscription fees after signing up for therapy services.
• Session Charges: Customers may incur charges for individual sessions attended, particularly if they missed the cancellation window.
• Initial Consultation Fees: Some individuals note charges for an initial consultation that may not have been clearly outlined during the sign-up process.
• Late Cancellation Fees: Users have mentioned being unexpectedly charged for late cancellations or no-shows, often due to lack of clear communication regarding policies.
• Additional Services: Charges may occur for extra services or materials, such as workshops or specific therapeutic tools, which were assumed to be included.
• Auto-Renewals: Several customers found themselves charged again without realization, as subscriptions were set to auto-renew unless canceled.
• Insurance Billing Issues: Some users experienced confusion around insurance billing, leading to unexpected out-of-pocket expenses.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thriveworks.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thriveworks.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thriveworks.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.