Is Thriveworks Mental Health fraud?

• Subscription Fees - Customers may be charged regularly for a subscription to therapy sessions or other services offered by Thriveworks.
• Initial Consultation Fees - Users often report charges for an initial consultation or assessment when signing up for services.
• Missed Appointment Fees - Some individuals mention incurring charges for appointments they did not attend or cancel within the required notice period.
• Therapy Sessions - Charges can appear for individual therapy sessions utilized during a billing cycle.
• Assessment Fees - Certain services, like psychological testing or assessments, can generate additional charges.
• Additional Services - Users have noted charges for added services like group therapy or specialized workshops not included in their primary subscription.
• Insurance Co-payments - If clients are using insurance, they might see charges reflecting their co-payment or deductible requirements.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thriveworks.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thriveworks.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thriveworks.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.