Is True Nutra LLC fraud?

• Subscription Services: Many customers report being charged due to automatic renewals of subscription plans they signed up for, often without realizing it.
• Initial Purchases: Charges may come from initial purchases of products or samples that were meant to be trial offers but turned into ongoing charges.
• Free Trials: Users have mentioned that signing up for a free trial led to unexpected charges once the trial period ended, especially if cancellation wasn't completed in time.
• Multiple Products: Some customers experienced charges from multiple products after mistakenly selecting more than one item during the checkout process.
• Account or Membership Fees: Charges related to account maintenance or membership may apply if users enrolled in certain programs without fully understanding the terms.
• Unclear Billing Practices: Confusion about billing cycles and when charges would post have led to unexpected payments appearing on bank statements.
• Customer Support Interactions: Some users reported charges after contacting customer support for order changes or cancellations, mistakenly agreeing to terms during the conversation.
• Return Shipping Fees: Returning products may incur fees that customers weren't aware of, leading to additional charges on their credit cards.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the truenutra.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the truenutra.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with truenutra.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.