Is Truist Bank fraud?

• Monthly fees: Customers may be charged for maintaining certain account types that require a monthly fee.
• ATM fees: Users might see charges for using out-of-network ATMs, especially if their account has specific limits on free transactions.
• Overdraft fees: Charges can occur if account holders spend more than their available balance.
• Wire transfer fees: Fees apply for sending money via wire transfer, both domestic and international.
• Subscription services: Some users report unexpected charges for subscriptions tied to their accounts, like EasyPay for bill payments.
• Merchant purchases: Charges may be related to purchases made at various merchants linked to the account.
• Insufficient funds: A charge could result from attempts to cover transactions that exceed the available balance.
• Account maintenance: Certain account activities, like transfers or statements, might incur maintenance fees.
• Foreign transaction fees: Users traveling abroad could see additional charges for transactions made in foreign currency.
• Services used: Charges might apply for specific services like stop payments or cashier’s checks.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the truist.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the truist.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with truist.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.