Is ALTUS SYSTEMS fraud?

• Subscription Renewals: Customers may see charges from Altus due to automatic renewal of subscriptions that they signed up for previously.
• One-time Purchases: Charges could occur if the customer made a one-time purchase for services or products offered by Altus.
• Trial Period Expiration: Users may be charged after a free trial period ends if they did not cancel before the trial concluded.
• Service Usage Fees: If customers utilize specific services that incur fees, these can appear as charges from Altus.
• Family or Group Accounts: Charges may be split or incurred due to family accounts, where multiple users access premium features.
• Inadvertent Sign-ups: Some users reported being charged for services they didn’t intended to subscribe to, often due to unclear sign-up processes.
• Promotional Offers: Customers might see charges if they sign up for promotional offers that lead to unexpected fees if not fully understood.
• Cross-Platform Services: Charges can arise if users access Altus services through third-party platforms, leading to additional fees.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the trustaltus.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the trustaltus.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with trustaltus.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.