Is TRUSTALTUS fraud?

• Subscriptions: Customers may be charged monthly for a subscription service associated with Altus that they unintentionally signed up for during a free trial.
• Purchases: Charges may arise from one-time purchases made through the Altus platform, which users might not remember authorizing.
• In-app services: Users could incur fees for additional features or services activated within an app connected to Altus.
• Account fees: Some users report ongoing account maintenance fees that they were unaware of when creating their account.
• Promotional offers: Charges may stem from promotional offer enrollments that transitioned into paid subscriptions.
• Renewals: Automatic renewals for services or software that were initially free or discounted may lead to unexpected charges.
• Family plans: If sharing an account or services, family members may incur charges that the primary account holder didn't anticipate.
• Cancelled services: Even after cancellation, some users report being charged due to billing cycles not aligning with their cancellation date.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the trustaltus.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the trustaltus.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with trustaltus.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.