Is Upside Pizza Order fraud?

• Online Orders: Customers may be charged for pizza orders placed through Upside Pizza's website or app.
• Subscription Services: Some users report being automatically enrolled in subscription plans that lead to recurring charges.
• Delivery Fees: Charges can include delivery fees associated with the order, which might not be clear until checkout.
• Additional Charges: Some customers have noticed extra charges for items like toppings or side dishes added during the order process.
• Service Charges: Some users mentioned unexpected service or convenience fees added to their total bill.
• Tips: Defining tips for delivery drivers might lead to higher-than-expected charges.
• Promotions: Customers reported confusion over promotional offers, leading to charges that some may have not anticipated.
• Account Issues: Users experiencing issues with their accounts may receive unexpected charges, especially if there's a misunderstanding about an order's status.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the upsidepizza.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the upsidepizza.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with upsidepizza.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.