Is MSI.COM fraud?

• Subscription Services: Some users have reported being charged for subscriptions they may have inadvertently signed up for, such as product updates or membership services that require a recurring fee.
• Product Purchases: Charges may come from direct purchases made on the MSI website for hardware or accessories, including graphics cards, motherboards, or gaming laptops.
• Extended Warranties: Users have experienced charges related to extended warranty plans that were added during checkout without a clear indication of recurring fees.
• Software Updates: Some customers noted fees tied to software upgrades or specific software purchases, particularly related to gaming software or drivers.
• Shipping Fees: Additional charges may arise from shipping and handling costs associated with purchases, especially for international orders.
• Promotional Charges: Users have sometimes reported unexpected charges linked to promotional offers that require additional payments once the trial period ends.
• Inadvertent Upgrades: There are instances where customers accidentally opted for premium versions of products or services that incur a fee.
• Multiple Orders: Mistakes during the order process, such as placing duplicate orders, can lead to unintentional charges appearing on their accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the us.msi.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the us.msi.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with us.msi.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.