What is "MP US"?
Myprotein is an online store that offers a wide range of sports nutrition products like protein powders, snacks, and vitamins. They also have a subscription service that lets you get your favorite products delivered regularly, which is great for those who want to keep their fitness routine on track. If you see a charge from them, it might be for your subscription or a recent order you placed.
- MP: This usually stands for "Merchant's Payment" or indicates the type of service. In this case, it likely means the transaction is related to a specific payment made through a merchant service.
- US: This indicates the geographical location, specifically that the transaction took place in the United States. It helps identify where the merchant is based or where the service was provided.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from Myprotein?
- Subscriptions: Many customers report being charged for a subscription service they may have signed up for, such as a recurring order for protein powders or supplements.
- Automatic Renewals: Users have mentioned that their accounts were automatically renewed without clear notification, resulting in unexpected charges.
- Promotional Offers: Some customers noted they were charged for promotional offers that were not clearly explained, leading to confusion over the final amount.
- Order Errors: Instances of duplicate orders have been mentioned, where users accidentally placed multiple orders and were charged for each.
- Shipping Fees: Charges that include shipping and handling fees may surprise some customers if these costs are not clearly displayed during checkout.
- Currency Conversion Fees: International customers have reported additional charges due to currency conversion when purchasing from Myprotein's US site.
- Trial Periods: Users have experienced charges after trial periods ended, often without clear communication that the trial was coming to a close.
- Gift Cards: Some customers noted charges related to gift card purchases that they did not intend to make.
If I see this charge, what should I do?
If you see this charge and arenât expecting it, you have various options.
First, try to contact the us.myprotein.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the us.myprotein.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with us.myprotein.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
Myprotein Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a companyâs terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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