Is US Utilities fraud?

• Subscription Services: Customers may have signed up for a recurring subscription service offered by US Grid, which can lead to monthly charges if not canceled.
• Inadvertent Purchases: Some users report being charged for accidental on-demand purchases or services that they did not fully understand or meant to cancel.
• Trial Offers: Many have experienced charges after a trial period ends, where users forget to cancel before being billed for the full subscription.
• Service Fees: Charges may be incurred from service fees related to specific functionalities, such as account management or premium support.
• Third-Party Transactions: Some customers noted they were unaware that charges from a third-party vendor were processed through US Grid.
• Billing Errors: Instances have been reported where users see unexpected charges due to billing mistakes or system glitches.
• Family Accounts: A charge may appear if a family member or roommate has access to the account and makes purchases without the primary account holder's knowledge.
• Trial Extensions: Some customers mentioned being charged for an extension of services they thought were free or on a trial basis.
• Account Upgrades: Users sometimes upgraded their accounts but forgot about the associated costs, leading to unexpected charges.
• Free Trials Conversion: After the completion of a free trial, accounts automatically convert to paid subscriptions unless manually canceled, leading to charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the usgrdco.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the usgrdco.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with usgrdco.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.