Is VSU fraud?

The Guide to Understanding Why You Were Charged By “VSU” and What To Do About It (vapesmokeuniverse.com)

Bella Khan, Subscription Cancellation Expert

Published February 2, 2026

Last updated February 2, 2026

1 min read

What is "VSU"?

Vape & Smoke Universe is your go-to online shop for all things vaping and smoking. They offer a variety of products like e-liquids, accessories, and more, plus convenient subscription services so you never run out of your favorites. If you see a billing from them, it's likely for the subscription you signed up for, making sure you always have what you need at your doorstep.

VSU: This part usually indicates the type of transaction or the merchant category. In this case, it typically refers to a specific type of service or a vendor, but details can vary.
V: This could stand for "Vendor" or "Vehicle" depending on the context, showing what kind of business or transaction it's related to.
S: Often represents "Service" indicating that the transaction involves a service rather than a product purchase.
U: May suggest "Utility" or "User" which could relate to the type of service provided or denote user interaction in the transaction process.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Vape & Smoke Universe?

Subscriptions: Customers may inadvertently sign up for recurring subscription services, leading to regular charges.
One-time Purchases: Charges may stem from one-time purchases of products like vape kits, e-liquids, or accessories.
Shipping Fees: Additional fees may apply for shipping, which could appear as separate charges on the customer’s statement.
Taxes and Duties: Charges might include local taxes or import duties applicable to specific regions or products.
Membership Fees: Some users report being charged for membership or loyalty programs without full awareness of the terms.
Promotional Charges: Participation in promotions or special offers sometimes leads to unexpected charges that were not clearly communicated.
Account Setup Fees: Customers may encounter initial setup fees when creating an account for orders or subscription services.
Customer Support Services: Charges may arise from utilizing premium customer support or consultation services that were not disclosed upfront.
Authorization Holds: Some users have seen temporary holds that later convert to charges if terms are not met or if a purchase exceeds the expected total.
Upgraded Shipping Options: Selecting expedited shipping at checkout may result in higher than anticipated charges.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the vapesmokeuniverse.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the vapesmokeuniverse.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with vapesmokeuniverse.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Vape & Smoke Universe Customer Service Info

If you need assistance, here's how you can get in touch with Vape & Smoke Universe's support team.

Phone

The phone is not available.

support@vapesmokeuniverse.com

Site

https://vapesmokeuniverse.com/contact-us/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from Vape & Smoke Universe show up?

VAPE-SMOKE-UNIV VAPESMOKEUNIVERSE VAPE STORE SMOKE SHOP VAPE AND SMOKE VAPE PURCHASE VAPING SUPPLIES SMOKE UNIVERSE VAPE ACCESSORIES VAPE SHOP ONLINE

The Easiest Way to Cancel Vape & Smoke Universe

If you're frustrated trying to cancel your subscription, membership, or bill from Vape & Smoke Universe—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.