Is ViveLaCar GmbH fraud?

• Subscription Fees: Customers may be charged for monthly or annual subscriptions that they have opted into for car rental services.
• Booking Fees: Charges may appear for booking cars, which can include service or convenience fees associated with the transaction.
• Late Fees: Users have reported being charged for late returns of vehicles, which can accrue additional costs beyond the rental price.
• Fuel Charges: Customers may see charges related to fuel if the car is returned with less fuel than was provided or if a refueling service is applied.
• Additional Driver Fees: Some users experienced charges for adding extra drivers to their rental agreements.
• Damages or Cleaning Fees: Charges may arise due to damages to the vehicle or excessive cleaning needed after the rental.
• Cancellation Fees: Customers have mentioned fees associated with cancelling reservations, particularly if done within a specific timeframe before the rental starts.
• Insurance Add-ons: Users might see charges for optional insurance coverage that they selected during the booking process.
• Membership Fees: Some customers reported unexpected charges related to membership in a loyalty program or similar service.
• Credit Card Holds: A temporary hold might appear on the credit card for security, which could be mistaken for a charge if not explained clearly upfront.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the vivelacar.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the vivelacar.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with vivelacar.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.