Is Vivo.com fraud?

• Subscription Charges: Many users report being charged for monthly subscriptions they may have signed up for without realizing it.
• In-App Purchases: Customers have mentioned charges related to in-app purchases made through Vivo services or associated apps.
• Trial Period Expiry: Some users experienced unexpected charges when their free trials ended, and they were automatically enrolled in paid plans.
• Multiple Accounts: Confusion from managing multiple accounts can lead to unintentional purchases or subscription renewals.
• Shared Accounts: Users shared subscription services with family or friends, leading to charges they weren't expecting.
• Accidental Clicks: Instances of users accidentally clicking to upgrade services or subscribe, resulting in charges they were unaware of.
• Promotions Not Applied: Reports of promotions or discounts not being applied correctly, leading to higher than expected charges.
• Service Usage Fees: Additional charges for services used within the Vivo ecosystem, such as premium features.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the vivo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the vivo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with vivo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.