Is VIVOCOM fraud?

• Recurring Subscriptions: Customers might have signed up for a subscription service, which can result in monthly charges that they may have forgotten about.
• In-App Purchases: Users often report charges for in-app purchases made while using Vivo's application or services, sometimes unintentionally.
• Free Trials: If customers signed up for a free trial, they could be automatically charged once the trial period ends unless they cancel.
• Upgrades or Premium Features: Charges for upgrading to premium features or services can occur if users opted into these enhancements.
• Account Fees: Charges related to account maintenance, activation, or other fees might appear, which users did not anticipate.
• Error or Miscommunication: Some users reported unexpected charges due to system errors or miscommunication regarding service agreements.
• Family Accounts: Family sharing features can lead to unexpected charges from purchases made by family members on shared accounts.
• Promotional Offers: Users may be charged after a promotional period if they did not explicitly cancel their participation.
• Payment Method Issues: Problems with payment methods or previous charges can lead to what appears to be additional unexpected charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the vivo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the vivo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with vivo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.