Is XB USA fraud?

• Subscriptions - Customers may have signed up for a membership or subscription service that automatically charges on a recurring basis.
• Product Purchases - Charges can occur from buying items such as skateboards, apparel, or accessories from their online store.
• Sneaker Releases - Some customers reported charges related to limited sneaker releases or special collaborations offered by the shop.
• Shipping Fees - Additional costs may arise from shipping and handling fees when making a purchase, leading to unexpected charges.
• Returns or Exchanges - In some cases, customers mentioned being charged for shipping fees on returns or exchanges that were not clearly communicated prior to the transaction.
• Service Fees - Fees for services like custom board designs or fitting consultations may also result in additional charges on customer accounts.
• International Transactions - Customers outside the U.S. have reported extra charges due to currency conversion and international postage costs.
• Pre-Authorization Holds - Some financial institutions may place a hold on funds as a validation process before finalizing an order.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the xbusa.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the xbusa.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with xbusa.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.