The Ultimate Step by Step Guide to Cancelling an Aaron's Subscription or Membership (aarons.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Aaron's is a company where you can rent or lease furniture, electronics, appliances, and more. They offer a flexible payment program called EZPay, which lets you set up automatic payments on a schedule that works for you, like weekly or monthly, so you don't have to worry about missing payments. They also have an optional membership called Aaron's Club for $11.99 a month that offers protections on your lease, discounts on restaurants, shopping, and health services, plus other perks like legal help and roadside assistance. So, if you see charges from Aaron's, it could be for your lease payments or the membership benefits you signed up for.
Cancelling an Aaron's membership can be done easily via their online account management system, by phone, or in person at a local store. The process is straightforward and supported by multiple convenient options, which reduces the difficulty significantly but some users may need to phone or visit in person, adding minor difficulty.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Aaron's subscription.
Clearly state your intention to cancel at the beginning of the call or visit, repeating "I want to cancel my subscription/membership" to avoid diversion.
Be firm and persistent; agents may try to retain you, so calmly reiterate your cancellation request without engaging in extended negotiations.
Call during business hours early in the week for potentially less wait time and more attentive representatives.
Have all account information ready (account number, personal details) for quick verification to prevent delays.
Escalate to a manager or supervisor if the initial representative is unhelpful or refuses cancellation.
Visit a local Aaron's store in person with a valid ID if phone or online cancellation attempts fail.
Check your lease agreement before cancelling to understand any early termination fees or refund policies.
Returning leased merchandise promptly may strengthen your position and help finalize cancellation.
Be aware of timing: cancellations are more straightforward before lease expiration; refunds usually apply only if you cancel early.
Use clear, concise language focused solely on cancellation to keep the process moving smoothly.
Document all communications with dates and names of representatives for reference in case of disputes or follow-ups.
Why Do People Request Refunds from Aaron's
Defective or malfunctioning products leading to dissatisfaction and requests for refunds or cancellations.
Receiving unsanitary or damaged replacement items, such as appliances infested with pests, causing customers to cancel.
Disputes over warranty claims and refusal by Aaron's to honor or compensate under warranty terms.
Billing issues including being charged late fees incorrectly or problems arising from changed or canceled debit cards.
Fraudulent accounts opened in customers' names resulting in unexpected charges and billing harassment.
Poor customer service and inadequate resolution of complaints, especially related to repairs, returns, and billing disputes.
Store refusal to accept returns or pick up merchandise after lease cancellation.
Financial hardship such as job loss, making it difficult to continue payments leading to cancellation requests.
Customer desire to return items due to moving or lifestyle changes.
Confusion or dissatisfaction with lease policies, including "Lifetime Reinstatement" terms and responsibilities after cancellation.
Aaron's Refund Script
Script
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Dear Aaron's, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Aaron's Refund Policy
Aaron's membership or subscription can be canceled at any time by contacting your local store either in person, by telephone, or online at myaccount.aarons.com. For EZPay payment schedules, you can change or cancel them at any time via myaccount.aarons.com or by calling 1-855-455-8777, with email confirmation provided upon cancellation or change. Note that canceling EZPay payments does not cancel your lease, which must be renewed separately.
The Easiest Way to Get a Aaron's Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Aaron's—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
With Aaron's, you can cancel your membership or lease at any time by contacting your local store in person, by phone, or online through your account. However, any payments already made are non-refundable since they apply to the past lease period, meaning you won't get money back for previous payments. There are no apparent lock-ins or early cancellation fees, but the plan includes a 30-day cancellation provision, so some terms may require up to 30 days to fully process cancellation.
Defective or malfunctioning products leading to dissatisfaction and requests for refunds or cancellations.
Receiving unsanitary or damaged replacement items, such as appliances infested with pests, causing customers to cancel.
Disputes over warranty claims and refusal by Aaron's to honor or compensate under warranty terms.
Billing issues including being charged late fees incorrectly or problems arising from changed or canceled debit cards.
Fraudulent accounts opened in customers' names resulting in unexpected charges and billing harassment.
Poor customer service and inadequate resolution of complaints, especially related to repairs, returns, and billing disputes.
Store refusal to accept returns or pick up merchandise after lease cancellation.
Financial hardship such as job loss, making it difficult to continue payments leading to cancellation requests.
Customer desire to return items due to moving or lifestyle changes.
Confusion or dissatisfaction with lease policies, including "Lifetime Reinstatement" terms and responsibilities after cancellation.
Before cancelling your Aaron's Club membership, know that you will lose several valuable benefits and protections. These include the protection of your lease payments under the involuntary unemployment and accident/sickness payment waivers, repair coverage on owned merchandise through the paid-out product service protection, and access to 24/7 concierge services. You will also no longer be eligible for the auto theft reward, and you will lose discounts on restaurants, shopping, and health and wellness services such as telemedicine, pharmacy savings, and vision eyewear discounts. Keep in mind that Aaron's Club is an optional membership and can be cancelled anytime, but cancelling means losing all associated benefits and protections tied to the membership.
Aaron's membership or subscription can be canceled at any time by contacting your local store either in person, by telephone, or online at myaccount.aarons.com. For EZPay payment schedules, you can change or cancel them at any time via myaccount.aarons.com or by calling 1-855-455-8777, with email confirmation provided upon cancellation or change. Note that canceling EZPay payments does not cancel your lease, which must be renewed separately.
To cancel your Aaron's subscription or Aaron's Club membership, you typically need to log into your account at myaccount.aarons.com. This means you will need your password to do it online. If you don't remember your password, you can reset it at this URL: https://aarons.com/reset-password. Alternatively, you can also cancel by contacting your local Aaron's store in person or by calling their phone support at 1-800-950-7368, which may not require a password.
We've actually written a step by step guide on how to get a refund from Aaron's. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Aaron's subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Aaron's account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Aaron's online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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