Alert 360 offers home security systems with monthly subscription plans starting around $43 to $53. These plans include 24/7 professional monitoring, a touchscreen panel, a mobile app for easy control, and professional installation with no upfront cost required. You can also choose to add smart devices like cameras, door locks, and sensors for extra security. If you're seeing a charge from them, it's likely for your monthly monitoring service and any equipment financing if you opted to pay monthly.
Multiple customer reviews report significant challenges with cancelling their Alert 360 subscriptions, including required 30-day written cancellation notice, billing after attempting to cancel, and poor customer service responsiveness. Alert 360 requires a phone call and navigating menu options to reach a representative, and many customers had to make multiple calls and efforts over days to weeks to finalize cancellation.
Estimated Time
On average, it takes 40 minutes0040 minutes to cancel a Alert 360 subscription.
How to Cancel Alert 360: Step by Step
If you purchased through Alert 360 directly:
Call Alert 360 customer service at 1-888-642-4567.
Select option 2 for account services.
Select option 4 to speak with a representative.
Request to cancel your subscription and follow any instructions given by the representative.
If you purchased through a third-party service:
Log into the account of the third-party service from which you purchased your subscription.
Find the section for subscriptions or billing.
Locate your Alert 360 subscription.
Select the option to cancel the subscription.
Follow the prompts to confirm the cancellation.
How to Contact Alert 360
If you need assistance, here's how you can get in touch with Alert 360's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
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Loss if you keep paying
-$0
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Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Alert 360 Refund
Call from a phone number not linked to your account to increase chances of reaching a human representative.
Send a written 30-day cancellation notice via email or postal mail and keep copies as proof.
Insist on receiving an email or written confirmation of your cancellation to have documented proof.
Be persistent—expect multiple calls and follow-ups, sometimes over several months.
Use firm, clear language stating you are terminating all services and expect no further charges.
Escalate by mentioning you will dispute charges with your bank or credit card if billing continues unfairly.
Contact your bank to block future charges if the company continues billing after cancellation.
Leverage public pressure by posting on forums or social media if the company is unresponsive.
Consider reaching out to a local representative or Congressman for intervention if stuck.
Ask the agent to place notes on your account about no police dispatch without your permission if that is a concern during the cancellation process.
Switching providers can be easier if you keep your equipment and start a new service with another company.
Why Do People Request Refunds from Alert 360
Contractual restrictions: Long-term contracts with no or difficult early termination, high cancellation fees, and lack of termination clauses.
Financial reasons: Inability to pay due to job loss, bankruptcy, or other financial hardships.
Customer service issues: Unhelpful, rude, or insensitive customer service representatives and poor communication.
Billing problems: Unexpected charges, continued billing after cancellation or contract expiration, payment disputes, and difficulties with refunds.
Equipment problems: Poor quality cameras and sensors, frequent disconnections, equipment malfunctions, and devices becoming non-functional when monitoring is canceled.
Lack of flexibility: Inflexible policies regarding contract transfers or cancellations after life changes such as moving or death of account holder.
Service reliability: False alarms, failure of alarm dispatch, and overall loss of trust in security coverage's effectiveness.
Communication and documentation issues: Unclear contract terms, lack of proper manuals or warranty information, and failure to disclose important details upfront.
Relocation or life events: Moving residence or major family events leading to cancellations without empathetic company response.
Disputes over warranty and repair: Warranty claim denials, repair delays, and dissatisfaction with service quality.
Alert 360 Refund Script
Script
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Dear Alert 360, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Alert 360 Refund Policy
Alert 360 requires customers wishing to cancel their service to call their customer service at 1-888-642-4567, selecting option 2, then option 4, to speak directly with a representative. They offer to explain contract terms and explore alternate arrangements if needed before cancellation. This cancellation process is phone-based rather than via email or online form.
The Easiest Way to Get a Alert 360 Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Alert 360—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Alert 360 typically requires a 36-month contract for monitoring services, and canceling early may involve fees or penalties as stipulated in your contract. You cannot simply cancel at any time without potentially facing these costs, and cancellation usually requires calling their service line and possibly sending a written cancellation notice with proof of receipt. Be prepared for a potentially difficult cancellation process due to these contract lock-ins and fees.
Contractual restrictions: Long-term contracts with no or difficult early termination, high cancellation fees, and lack of termination clauses.
Financial reasons: Inability to pay due to job loss, bankruptcy, or other financial hardships.
Customer service issues: Unhelpful, rude, or insensitive customer service representatives and poor communication.
Billing problems: Unexpected charges, continued billing after cancellation or contract expiration, payment disputes, and difficulties with refunds.
Equipment problems: Poor quality cameras and sensors, frequent disconnections, equipment malfunctions, and devices becoming non-functional when monitoring is canceled.
Lack of flexibility: Inflexible policies regarding contract transfers or cancellations after life changes such as moving or death of account holder.
Service reliability: False alarms, failure of alarm dispatch, and overall loss of trust in security coverage's effectiveness.
Communication and documentation issues: Unclear contract terms, lack of proper manuals or warranty information, and failure to disclose important details upfront.
Relocation or life events: Moving residence or major family events leading to cancellations without empathetic company response.
Disputes over warranty and repair: Warranty claim denials, repair delays, and dissatisfaction with service quality.
Name (First and Last)
Address (Street, City, State, ZIP code)
Email address associated with your account
Phone number
Account verification—you must call and confirm your identity with a representative
Reason for cancellation (may be requested by the representative)
Awareness of your contract status or term (usually a 36-month agreement)
Written notice sent by mail may be recommended for additional proof
Request confirmation of your cancellation and data deletion
Before cancelling your Alert 360 subscription, be aware that you will lose access to all monitoring services and remote features provided through the Alert 360 app, including security alarms, video monitoring, and smart home automation controls. Also, cancelling usually requires calling their support line where contract terms and alternatives may be discussed, so it’s important to understand any potential fees or obligations. Make sure to consider if you want to keep any hardware you own, as service cancellation may affect equipment functionality. Lastly, losing access means your property will no longer be monitored by Alert 360’s security services, which could affect your home safety and insurance coverage.
Alert 360 requires customers wishing to cancel their service to call their customer service at 1-888-642-4567, selecting option 2, then option 4, to speak directly with a representative. They offer to explain contract terms and explore alternate arrangements if needed before cancellation. This cancellation process is phone-based rather than via email or online form.
To cancel your Alert 360 subscription, you need to call their customer service at 1-888-642-4567 and select options 2 and then 4 to speak with a representative. The website does not specify if you need your password to cancel over the phone, but there isn't an option to cancel directly online without logging in. If you do need to reset your password to access your account for any online cancellations or account management, you can do so at https://www.alert360.com/reset-password. So, while password might not be strictly necessary over the phone, having access to your account with your password or resetting it may be helpful for managing your subscription.
We've actually written a step by step guide on how to get a refund from Alert 360. Check it out!
The cancellation process typically takes about 40 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Alert 360 subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Alert 360 account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Alert 360 online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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