Amazon is an online store where you can buy almost anything, from everyday items to tech gadgets. They offer Amazon Prime, a subscription that gives you fast, free delivery and access to movies, music, and exclusive deals. You might see charges from Amazon if you subscribe to Prime or other services like Amazon Music, Audible, or Prime Video. They also sell smart devices like Alexa and Ring. Basically, if you're getting billed by Amazon, it's probably for a subscription service or items you ordered.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process on Amazon involves straightforward navigation through the 'Your Memberships and Subscriptions' page, selecting the subscription, and then opting to cancel. The process is clearly guided but requires a few steps which might be slightly cumbersome for less tech-savvy users, hence a difficulty score of 3 out of 10.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Spotify subscription.
How to Cancel Amazon: Step by Step
If you purchased through Your Account on Amazon:
- Log in to your Amazon account.
- Go to Your Memberships and Subscriptions.
- Locate the subscription that you want to cancel.
- Select Manage Subscription.
- Select Cancel Subscription under Advanced Controls.
If you purchased through Subscribe & Save:
- Log in to your Amazon account.
- Go to Your Subscribe & Save Items.
- Select the Subscriptions tab.
- Select the product image or Edit to view Subscription details.
- Select Cancel Subscription.
- Optionally, select a cancellation reason.
- Select Cancel my subscription.
If you purchased through Prime Video Add-Ons:
- Log in to your Amazon account.
- Go to Account & Settings.
- Select Your subscriptions from the top menu.
- Find the add-on subscription you want to cancel.
- Select Unsubscribe and confirm.
If you purchased through Amazon Prime:
- Log in to your Amazon account.
- Go to the Prime membership page.
- Select End Your Prime Membership.
- Follow the on-screen instructions to proceed.
Tips & Tricks for Canceling Amazon
- Always try to cancel via phone or live chat with a human representative rather than relying on automated systems, as humans can be more responsive and flexible.
- Be persistent and polite; you may have to ask multiple times (sometimes 5 or more) to get your cancellation processed.
- Expect retention offers like discounts, credits, or free months; decline them firmly if you want to cancel.
- Escalate to supervisors or request callbacks if frontline support does not successfully cancel your subscription.
- Document and confirm your cancellation before hanging up or ending the chat to avoid future charges.
- Time your cancellation strategically: if you haven't used any benefits yet, you might be eligible for a refund.
- Some users recommend cancelling immediately after subscribing to keep the benefits for the full duration while preventing automatic renewal.
- If initial cancellation attempts fail, call back repeatedly until you find an agent willing to help.
- Try to avoid cancelling through AI chatbots as they often fail to complete the cancellation process.
- Be aware that some users have had success by putting stop payments through their bank if Amazon continues to charge after cancellation attempts.
Amazon Customer Service Info
If you need assistance, here's how you can get in touch with Amazon's support team.
Cancel Amazon Script
Script
Copy
Dear Amazon Customer Service,
I hope this message finds you well. I would like to request the cancellation of my subscription, as I have decided to discontinue using the service for personal reasons. I appreciate the quality of service provided, but I no longer require the subscription at this time.
Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
[Your Name]
Frequently Asked Questions
Amazon's membership cancellation policy allows you to end your Prime membership at any time via the Prime membership page. If you haven't used any Prime benefits during the current membership period, you are eligible for a full refund, which Amazon processes within three to five business days. After cancellation, associated subscriptions won't renew, and if your membership was through other platforms like Google Play, you need to cancel through those services.
Yes, you need your Amazon account password to cancel your subscription on amazon.com because you must sign in to access and manage your subscriptions. If you don't remember your password, you can reset it at this URL: https://www.amazon.com/ap/forgotpassword. There is no option to cancel a subscription without signing in, although you can contact customer service if you need immediate cancellation and cannot access your account.
- High cost of Amazon Prime or other memberships.
- Expensive pricing compared to other retailers or competitors.
- Rarely shopping on Amazon or not using the membership benefits enough.
- Long delivery times which reduce the value of the subscription.
- Free shipping is often available without a membership.
- Better alternatives available for services like ebooks and video streaming.
- Desire to cut expenses and save money by reducing subscriptions.
- Shipping costs cheaper without Prime in some cases.
- Price increases of the membership over time.
Amazon Prime allows cancellation at any time, but full refunds are tricky: you get a full refund only if you cancel within 3 business days of signing up (minus the value of benefits used), or later only if you haven't used any eligible purchases or Prime benefits since your last charge. Be aware that membership fees are mostly non-refundable, and if you signed up via a third party, you must cancel with them. Amazon also tends to make you go through multiple steps to cancel and may push reminders instead of straightforward cancellation. There are no early cancellation fees or lock-in contracts, but the membership auto-renews unless you actively cancel.
Before cancelling your Amazon subscription or membership, such as Amazon Prime, it's important to know that you will lose access to several benefits tied to the membership. These include Prime Video streaming, Amazon Music, Amazon Photos storage, Audible access, and Prime Reading with borrowed Kindle books. However, you will retain access to any Kindle books you have purchased. Additionally, cancelling your Prime membership does not close your Amazon account; you will still be able to shop on Amazon but without the Prime perks. If you cancel during a free trial, access to benefits ends immediately.
- Amazon account login credentials (email and password)
- Access to Two-Factor Authentication (if enabled, e.g., phone or authenticator app)
- Knowledge of which subscription, membership, or bill you want to cancel (e.g., Prime, Kindle Unlimited, a specific Subscribe & Save order, or a third-party Amazon Pay agreement)
- Access to the "Your Memberships and Subscriptions" or appropriate Amazon Pay portal
- Ability to locate the specific subscription or service in your account list
- Ability to select "Manage Subscription" or "Details & Support" for the relevant service/agreement
- Click "Cancel Subscription" ("Cancel Agreement" for Amazon Pay) and confirm cancellation in dialog box
- Email access to receive cancellation confirmation
- Billing details (optional; sometimes required for verification or contacting support)
- Communication with vendor/support if the subscription is managed through a third party or if a refund is needed
We've actually written a step by step guide on how to get a refund from Amazon. Check it out!
The Easiest Way to Cancel Amazon
If you’re frustrated trying to cancel your subscription, membership, or bill from Amazon—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Amazon?
AMZ*Prime Shipping Club amzn.com/bill, AMAZON PRIME*A1B2C3D4Eamzn.com/bill, Amazon.com*PMT SVC 866-749-7545, AMZ*(Company Name - e.g., Build, Age of Learning, ABC Mouse, etc.), amzn pmts (checkout), amzn.com/pmts, Kickstarter, Amazon.com, AMZN.COM/BILL, Amazon Bookstore, POS Amazon, Amazon Merchandise, AMAZON MKTPLACE PMTS, AMZN Mktp US *A1B2C3D4E, Amazon Digital Svcs amzn.com/bill, Video on Demand, AmazonFresh, amzn.com/fresh, Amazon Retail LLC
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
