ASOS Premier is a subscription service that costs $19.99 per year and offers free Standard Shipping on orders over $20 and free Express Shipping on orders over $50 in the mainland US. You can sign up easily through your ASOS account or during checkout, and the subscription activates within an hour. It's meant for personal use and you can cancel it within 15 minutes of purchase or within the first month by contacting Customer Care. So if you see a charge from ASOS Premier, it's probably for this yearly subscription that helps you save on shipping.
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The cancellation process is relatively straightforward as users can cancel within 15 minutes directly through their account, or within the first month by contacting customer care, which is not difficult but requires prompt action or reaching out to support.
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minutes to cancel a ASOS Premier subscription.
How to Cancel ASOS Premier: Step by Step
If you purchased through ASOS.com:
- Log in to your ASOS account.
- Go to My Account.
- Navigate to ASOS Premier subscription settings.
- Select Cancel Subscription.
- Confirm cancellation if prompted.
If you purchased through Customer Care:
- Contact ASOS Customer Care through the Help section.
- Provide necessary details (email, subscription details).
- Request cancellation of your ASOS Premier subscription.
Tips & Tricks for Canceling ASOS Premier
- Contact customer service via live chat for quicker response and a human touch.
- Use firm and clear language such as "Please cancel my ASOS Premier subscription immediately" without ambiguity.
- Request a confirmation email to have proof of cancellation.
- Attempt cancellation just before the renewal date to avoid being charged for the next subscription cycle.
- Raise the issue publicly on social media or forums if initial cancellation requests are ignored or delayed.
- If automated web cancellation doesn't work, ask for a supervisor or escalation to finalize the cancellation.
- Be persistent and keep records of dates and names of representatives spoken to in case of disputes.
- Check your payment method after cancellation to ensure no further charges are taken and dispute with bank if necessary.
ASOS Premier Customer Service Info
If you need assistance, here's how you can get in touch with ASOS Premier's support team.
Cancel ASOS Premier Script
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Dear ASOS Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my ASOS Premier subscription. I have appreciated the benefits of the service, but due to my current financial situation, I need to reassess my expenses and prioritize my budget.
Thank you for your assistance in processing this cancellation promptly. I look forward to your confirmation.
Best regards,
Frequently Asked Questions
ASOS Premier members can cancel their subscription within 1 calendar month if they haven't made any eligible purchases, by contacting Customer Care. If held longer, no refund is offered. To cancel the Auto-Renewal feature, members can do so anytime via 'My Account' under 'Manage Subscription' and 'Cancel plan.'
To cancel your ASOS Premier subscription, you generally need to access 'My Account' on the ASOS website, which requires your password. You can cancel the subscription within 15 minutes of ordering it directly through your account or within the first calendar month by contacting ASOS Customer Care. Since canceling through your account requires login, you do need your password for that. If you've forgotten your password, you can reset it here: https://asos.duel.tech/account/reset-password.
- Increased minimum spend to qualify for free next day delivery from £10 to £15.
- Price increase for the Premier service from £9.95 to £11.95.
- Perceived reduction in value of the subscription due to the changes in delivery policy.
- Frustration and anger over the changes, labeling the service a "rip off" and "cheeky."
- Concerns that the higher minimum spend will encourage over-ordering and returns.
- Loss of previous benefits such as next day delivery without minimum spend and other perks like home return collection and discounts.
- Annoyance with communication regarding the changes and added stipulations.
- Customers threatening to cancel or not renew the subscription due to dissatisfaction with the new terms.
ASOS Premier subscription has a very short window for cancellation to avoid being charged. You can only cancel it within 15 minutes of ordering directly through 'My Account,' or within the first calendar month by contacting Customer Care. After that, the subscription may continue, so be aware there are no long-term contracts or early-cancellation fees, but the cancellation window is limited and can be inconvenient if missed.
Before cancelling your ASOS Premier subscription, know that you will lose free Standard Shipping on orders over $20 and free Express Shipping on orders over $50 within mainland US. The subscription only applies to the site and country where you purchased it and cannot be transferred. Cancellation must be done within 15 minutes of ordering through 'My Account' or within the first calendar month by contacting Customer Care. Also, ASOS Premier is for personal use and has a fair use policy to prevent excessive use or returns, so consider this if you rely heavily on the service.
- Account login details (email address and password) to access 'My Account'
- Order number of the ASOS Premier purchase
- Registered email address associated with your ASOS account
- Full name as it appears on your ASOS account
- Date of purchase of the ASOS Premier subscription
- Reason for cancellation (may be requested by Customer Care)
We've actually written a step by step guide on how to get a refund from ASOS Premier. Check it out!
The Easiest Way to Cancel ASOS Premier
If you’re frustrated trying to cancel your subscription, membership, or bill from ASOS Premier—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to ASOS Premier?
ASOS, ASOS*Premier, ASOS Premier, ASOS.COM, ASOS PREMIER SUBSCRIPTION, ASOS*Premier
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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