The Ultimate Step by Step Guide to Cancelling an ASOS Premier Subscription or Membership (asos.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
ASOS Premier is a subscription service that costs $19.99 per year and offers free Standard Shipping on orders over $20 and free Express Shipping on orders over $50 in the mainland US. You can sign up easily through your ASOS account or during checkout, and the subscription activates within an hour. It's meant for personal use and you can cancel it within 15 minutes of purchase or within the first month by contacting Customer Care. So if you see a charge from ASOS Premier, it's probably for this yearly subscription that helps you save on shipping.
The cancellation process is relatively straightforward as users can cancel within 15 minutes directly through their account, or within the first month by contacting customer care, which is not difficult but requires prompt action or reaching out to support.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a ASOS Premier subscription.
How to Cancel ASOS Premier: Step by Step
If you purchased through ASOS.com:
Log in to your ASOS account.
Go to My Account.
Navigate to ASOS Premier subscription settings.
Select Cancel Subscription.
Confirm cancellation if prompted.
If you purchased through Customer Care:
Contact ASOS Customer Care through the Help section.
Provide necessary details (email, subscription details).
Request cancellation of your ASOS Premier subscription.
How to Contact ASOS Premier
If you need assistance, here's how you can get in touch with ASOS Premier's support team.
Contact customer service via live chat for quicker response and a human touch.
Use firm and clear language such as "Please cancel my ASOS Premier subscription immediately" without ambiguity.
Request a confirmation email to have proof of cancellation.
Attempt cancellation just before the renewal date to avoid being charged for the next subscription cycle.
Raise the issue publicly on social media or forums if initial cancellation requests are ignored or delayed.
If automated web cancellation doesn't work, ask for a supervisor or escalation to finalize the cancellation.
Be persistent and keep records of dates and names of representatives spoken to in case of disputes.
Check your payment method after cancellation to ensure no further charges are taken and dispute with bank if necessary.
Why Do People Request Refunds from ASOS Premier
Increased minimum spend to qualify for free next day delivery from £10 to £15.
Price increase for the Premier service from £9.95 to £11.95.
Perceived reduction in value of the subscription due to the changes in delivery policy.
Frustration and anger over the changes, labeling the service a "rip off" and "cheeky."
Concerns that the higher minimum spend will encourage over-ordering and returns.
Loss of previous benefits such as next day delivery without minimum spend and other perks like home return collection and discounts.
Annoyance with communication regarding the changes and added stipulations.
Customers threatening to cancel or not renew the subscription due to dissatisfaction with the new terms.
ASOS Premier Refund Script
Script
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Dear ASOS Premier, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
ASOS Premier Refund Policy
ASOS Premier members can cancel their subscription within 1 calendar month if they haven't made any eligible purchases, by contacting Customer Care. If held longer, no refund is offered. To cancel the Auto-Renewal feature, members can do so anytime via 'My Account' under 'Manage Subscription' and 'Cancel plan.'
The Easiest Way to Get a ASOS Premier Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ASOS Premier—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
ASOS Premier subscription has a very short window for cancellation to avoid being charged. You can only cancel it within 15 minutes of ordering directly through 'My Account,' or within the first calendar month by contacting Customer Care. After that, the subscription may continue, so be aware there are no long-term contracts or early-cancellation fees, but the cancellation window is limited and can be inconvenient if missed.
Increased minimum spend to qualify for free next day delivery from £10 to £15.
Price increase for the Premier service from £9.95 to £11.95.
Perceived reduction in value of the subscription due to the changes in delivery policy.
Frustration and anger over the changes, labeling the service a "rip off" and "cheeky."
Concerns that the higher minimum spend will encourage over-ordering and returns.
Loss of previous benefits such as next day delivery without minimum spend and other perks like home return collection and discounts.
Annoyance with communication regarding the changes and added stipulations.
Customers threatening to cancel or not renew the subscription due to dissatisfaction with the new terms.
Account login details (email address and password) to access 'My Account'
Order number of the ASOS Premier purchase
Registered email address associated with your ASOS account
Full name as it appears on your ASOS account
Date of purchase of the ASOS Premier subscription
Reason for cancellation (may be requested by Customer Care)
Before cancelling your ASOS Premier subscription, know that you will lose free Standard Shipping on orders over $20 and free Express Shipping on orders over $50 within mainland US. The subscription only applies to the site and country where you purchased it and cannot be transferred. Cancellation must be done within 15 minutes of ordering through 'My Account' or within the first calendar month by contacting Customer Care. Also, ASOS Premier is for personal use and has a fair use policy to prevent excessive use or returns, so consider this if you rely heavily on the service.
ASOS Premier members can cancel their subscription within 1 calendar month if they haven't made any eligible purchases, by contacting Customer Care. If held longer, no refund is offered. To cancel the Auto-Renewal feature, members can do so anytime via 'My Account' under 'Manage Subscription' and 'Cancel plan.'
To cancel your ASOS Premier subscription, you generally need to access 'My Account' on the ASOS website, which requires your password. You can cancel the subscription within 15 minutes of ordering it directly through your account or within the first calendar month by contacting ASOS Customer Care. Since canceling through your account requires login, you do need your password for that. If you've forgotten your password, you can reset it here: https://asos.duel.tech/account/reset-password.
We've actually written a step by step guide on how to get a refund from ASOS Premier. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ASOS Premier subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ASOS Premier account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ASOS Premier online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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savings for customers. ² Average requests times may vary depending on volume of requests
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