Apex Laboratories offers high-impact health supplements formulated by men's health expert Dr. Tracy Gapin, focusing on muscle building, fat burning, performance boosting, and better sleep. They have different products like Muscle Defense, Ultra Elite 3, Primal Drive, and Total Recharge. If you subscribe as a member, you get 15% off your next order and access to special offers and news. So, if you see a charge from them, it's likely for a supplement purchase or a subscription membership to save on future orders.
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Based on the website information, cancelling a subscription with Apex Laboratories appears relatively straightforward as they allow the subscription to be adjusted, paused, or cancelled anytime. The primary step involves emailing customer service with proof of purchase or using their support contact, which should be a simple process for most consumers.
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How to Cancel apexlaboratories: Step by Step
If you purchased through the Apex Laboratories website:
- Visit the Apex Laboratories website at apexlaboratories.com.
- Scroll to the bottom of the page and click on the Contact link.
- Contact customer support by either calling 833-322-8358 or emailing support@apexlaboratories.com.
- Request to cancel your subscription by providing your account details and any relevant information regarding the subscription.
- Follow any additional instructions provided by the customer support representative to complete your cancellation.
If you purchased through a partner platform:
- Log in to your account on the respective partner platform.
- Navigate to your subscriptions or billing settings.
- Locate your Apex Laboratories subscription in the list of active subscriptions.
- Select the option to cancel your subscription.
- Follow the prompts to confirm the cancellation.
Tips & Tricks for Canceling apexlaboratories
- Start cancellation requests via email to hello@apexrides.com to create a written record.
- Send cancellation notice 30 days in advance, after completing the mandatory 12-month subscription period.
- Use clear, firm language stating your intent to cancel and referencing the 30-day notice requirement.
- Follow up persistently if you do not receive confirmation of cancellation within a week.
- Pause subscription first through the account page if unsure, then escalate to cancellation request.
- Escalate by contacting customer support through their live chat or additional emails if initial requests are ignored.
- Time your requests during business hours for quicker responses.
- Leverage social proof on forums or mention negative reviews if met with resistance.
- Keep documentation of all correspondences for reference in case of billing disputes.
- If frustrated, calmly insist on your rights regarding billing cycles and cancellation policy to ensure compliance.
apexlaboratories Customer Service Info
If you need assistance, here's how you can get in touch with apexlaboratories's support team.
Cancel apexlaboratories Script
Script
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Dear Apex Laboratories Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Unfortunately, due to personal reasons, I am unable to continue at this time.
Please confirm the cancellation of my subscription effective immediately. Thank you for your prompt assistance with this matter.
Best regards,
Frequently Asked Questions
Apex Laboratories offers a subscription service that you can adjust, pause, or cancel anytime. To cancel, you need to contact their customer support team either by calling 833-322-8358 or emailing support@apexlaboratories.com. They also have a 60-day money-back guarantee that applies if you contact them within two months of purchase for a full refund.
To cancel your subscription with Apex Laboratories (apexlaboratories.com), you need to have access to your account as the subscription can be paused anytime through your account page on the website. After your minimum 12-month commitment ends, you can cancel with a 30-day notice by emailing hello@apexrides.com. This implies you need your account credentials including your password to manage the subscription cancellation online. If you forgot your password, you can reset it on the login page here: https://apexlaboratories.com/login (click 'Forgot password').
- Unsatisfactory product results or effectiveness not meeting expectations.
- Customer service issues, such as difficulty contacting the company or resolving problems.
- Billing or subscription misunderstandings, including unwanted automatic renewals.
- Product delivery issues, such as delayed or missing shipments.
- Desire to stop recurring charges or no longer needing the product.
- Refund requests often made within 30 days if customers are dissatisfied.
- Safety concerns or adverse reactions to the products.
Apex Laboratories subscription involves a 12-month minimum commitment when purchasing the bike, and you cannot cancel your membership immediately. You can only cancel after this period by giving 30 days' written notice. Additionally, you may pause your subscription anytime, but early cancellation before the 12-month commitment is not permitted, which is a key consideration to avoid unexpected charges or fees.
Before cancelling your subscription with Apex Laboratories, note that subscriptions are auto-renewed and billed automatically once a subscription or trial expires. To avoid an additional charge, you must submit a Help Desk Ticket requesting cancellation at least 24 hours before your subscription renewal date; otherwise, the next billing period will be charged with no refunds for processed payments. After cancellation, you will lose access to all subscription content and features immediately or once the current paid period ends. Also, be aware that the 24-hour cancellation policy excludes weekends and holidays, so plan your cancellation accordingly to avoid unwanted charges.
- Full Name associated with the account
- Email Address used for registration or billing
- Phone Number linked to the subscription or order
- Order Number or Subscription ID (if available)
- Reason for Cancellation (optional, but may be requested)
- Message clearly stating the request to cancel
We've actually written a step by step guide on how to get a refund from apexlaboratories. Check it out!
The Easiest Way to Cancel apexlaboratories
If you’re frustrated trying to cancel your subscription, membership, or bill from apexlaboratories—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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