Assurance Wireless offers free and low-cost phone plans to eligible customers, including unlimited texting, talk minutes, and high-speed data. They have free Lifeline plans with no monthly fees and a low-cost "Data Peace of Mind" plan that costs either $10 yearly upfront or $1 monthly. Customers can pay using a credit or debit card and set up automatic payments. Billing might happen if customers choose add-ons or low-cost plans beyond the free basic service.
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Cancelling Assurance Wireless service requires calling customer service, which is straightforward but may involve wait times on the phone. The process is not complex, but the user must navigate phone menus and speak to a representative directly. Cancelling online is not available, so the primary challenge is the phone call itself.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Assurance Wireless subscription.
How to Cancel Assurance Wireless: Step by Step
If you purchased through Assurance Wireless:
- Prepare for the Call: Gather your account information including your phone number and any identification details needed for verification.
- Dial Customer Service: Call Assurance Wireless Customer Service at 1-888-321-5880 or dial 611 from an Assurance phone.
- Navigate the Automated System: Follow the prompts provided by the phone system to reach the cancellation department.
- Speak with a Representative: Request to cancel your service. Be prepared to provide your account information for verification.
- Confirm Cancellation: After cancellation, ask for a confirmation number to ensure your account has been closed successfully.
If you need assistance, here's how you can get in touch with Assurance Wireless's support team.
Email
The email is not available.
Tips and Tricks for Getting a Assurance Wireless Refund
- Call during off-peak hours like early mornings or Sundays to reduce hold times and frustration.
- Be persistent and patient—long waits and transfers are common; stay calm but firm.
- Use the Lifeline transfer option by signing up with another Lifeline provider which automatically notifies Assurance Wireless for cancellation.
- Refuse to pay any questionable fees, such as replacement phone fees, and mention willingness to file an FCC complaint if pressured.
- Escalate issues to supervisors or higher-level agents if initial representatives are unhelpful or give conflicting information.
- File formal complaints with the FCC to resolve billing disputes, unreturned device fees, or deceptive practices; this has led to fees being waived for some users.
- Document your interactions with customer service agents, including dates, times, and names, to support any disputes or complaints.
- Do not return devices hastily without clear instructions, as improper returns can lead to account flags and additional fees.
- Use firm, clear language such as "I am cancelling service effective immediately" and reiterate your rights under the Lifeline program.
Why Do People Request Refunds from Assurance Wireless
- Poor customer service: rude or unhelpful representatives, difficulty reaching supervisors, poor English skills of outsourced staff, and long hold times.
- Technical issues with phones: slow, outdated, malfunctioning phones that overheat, crash, or have poor signal.
- Failure to receive promised phones or upgrades: deceptive advertising about phone upgrades and no delivery of new or replacement phones.
- Ongoing service problems: inability to make/receive calls, texts not sending or delayed, voicemail issues, and network outages.
- Unreliable phone quality: provided phones such as Motorola or Foxx brands being inadequate or unusable.
- Cumbersome support process: no online or live chat support, reliance on phone and mail causing resolution difficulties.
- Disconnected calls when problems arise: calls disconnected if issues can’t be resolved.
- False tracking numbers for shipments: leading to frustration and distrust.
- Service failures impacting vulnerable users: especially problematic for elderly or disabled users relying on the service.
Assurance Wireless Refund Script
Script
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Dear Assurance Wireless, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Assurance Wireless Refund Policy
Assurance Wireless accounts operate on a pay-as-you-go basis where deposits keep the account active for varying durations depending on the amount deposited. Failure to add funds within 60 to 125 days after service expiration will result in account cancellation, loss of unused balances, and the phone number. To cancel service, customers must call Assurance Wireless, and no refunds are given for unused service when terminating before the cycle ends.
The Easiest Way to Get a Assurance Wireless Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Assurance Wireless—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.