Can I Cancel Assurance Wireless at Any Time?

Assurance Wireless allows you to cancel your service within 14 days of activation without any early termination fees, and you can get a refund for service connection charges if you cancel within 3 days of activation. There are no contracts or lock-ins for their prepaid services, so you can typically cancel anytime without penalties. However, be aware that service activation charges may apply if you activate service more than twice in a year under certain Lifeline programs.

Why Do People Cancel Assurance Wireless?

Poor customer service: rude or unhelpful representatives, difficulty reaching supervisors, poor English skills of outsourced staff, and long hold times.Technical issues with phones: slow, outdated, malfunctioning phones that overheat, crash, or have poor signal.Failure to receive promised phones or upgrades: deceptive advertising about phone upgrades and no delivery of new or replacement phones.Ongoing service problems: inability to make/receive calls, texts not sending or delayed, voicemail issues, and network outages.Unreliable phone quality: provided phones such as Motorola or Foxx brands being inadequate or unusable.Cumbersome support process: no online or live chat support, reliance on phone and mail causing resolution difficulties.Disconnected calls when problems arise: calls disconnected if issues can’t be resolved.False tracking numbers for shipments: leading to frustration and distrust.Service failures impacting vulnerable users: especially problematic for elderly or disabled users relying on the service.

What Information Do I Need to Cancel Assurance Wireless?

Full name as it appears on the accountFull address associated with the accountAssurance Wireless phone number (usually also your account number)Assurance Wireless Account PIN (6-digit number set when you signed up)Answers to security questions (if you do not remember your PIN)Request a confirmation number for your cancellationGet the exact date of cancellation from the representativeKeep your account number and PIN active if you need to port your number to a new carrier

What Should I Know Before Cancelling Assurance Wireless?

Before cancelling your Assurance Wireless subscription, know that if you cancel before your usage cycle ends, charges are not prorated, and you won't get refunds or credits for unused services. Once your Lifeline or ACP service ends, you may be switched to a Pay-As-You-Go plan with regular rates. You have a limited time (125 days currently, reducing to 60 days from January 2025) to add funds before your account closes, any unused balance and your phone number will be lost after that period. Additionally, once cancelled, you lose access to all Assurance Wireless services and features tied to your subscription.

What is Assurance Wireless's Cancellation Policy?

Assurance Wireless accounts operate on a pay-as-you-go basis where deposits keep the account active for varying durations depending on the amount deposited. Failure to add funds within 60 to 125 days after service expiration will result in account cancellation, loss of unused balances, and the phone number. To cancel service, customers must call Assurance Wireless, and no refunds are given for unused service when terminating before the cycle ends.

Do I Need My Assurance Wireless Password to Cancel?

To cancel your Assurance Wireless subscription, you generally need to contact customer service by calling 611 from your Assurance Wireless phone or 1-888-321-5880 from any device. During this process, you may be asked to verify your account with your unique 6-15 digit PIN, which serves as your account password. If you don't remember your password/PIN, you can reset it by visiting the Assurance Wireless login page and clicking the "Forgot Password" link here: https://www.assurancewireless.com/login/concrete/forgot_password. So, while you don't necessarily need your password to initiate the cancellation, you will likely need your PIN for account verification during the call.

Can I Get a Refund from Assurance Wireless?

We've actually written a step by step guide on how to get a refund from Assurance Wireless. Check it out!

How to Cancel Your Assurance Wireless Subscription (2026)

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Cancelling Assurance Wireless service requires calling customer service, which is straightforward but may involve wait times on the phone. The process is not complex, but the user must navigate phone menus and speak to a representative directly. Cancelling online is not available, so the primary challenge is the phone call itself.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Assurance Wireless subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Assurance Wireless account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Assurance Wireless online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Assurance Wireless May Show Up On Your Statement As:

ASSURANCEWIRELESS ASSURANCE WIRELESS ASSURWIRELESS ASSUR WIRELESS ASSURANCEWIRE ASSURANCE WLS ASSURANCEWIREL ASSURANCE WIRE ASSURWIREL ASSURANCEWIRELESS.COM

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