AstroTalk is an online astrology service where you can chat or talk with astrologers for advice about things like marriage, career, health, and love life. They offer services like horoscope predictions, Kundli matching, numerology, tarot readings, and astrology products like gemstones and Rudraksha. Usually, you pay per session, with prices typically ranging from about Rs 500 to 1500 per session, and some services can be purchased for longer durations from 1 to 6 months. So if you see a charge from AstroTalk, it's probably for a session or subscription of one of their astrology services or products you used.
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AstroTalk requires users to contact customer care within a specific timeframe (within 1 hour) to cancel a successfully placed order, which is straightforward but involves reliance on contacting support rather than a direct app or website cancellation option. Users generally rate the difficulty as low to moderate since the cancellation process is defined but not fully self-service, making it relatively easy but not instant.
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How to Cancel AstroTalk: Step by Step
If you purchased through the AstroTalk website:
- Log in to your AstroTalk account using your credentials.
- Navigate to the Profile or Account Settings section.
- Look for an option labeled Subscriptions or Billing.
- Select the subscription you wish to cancel.
- Click on the Cancel Subscription button.
- Follow any additional prompts to confirm the cancellation.
- Check your email for a confirmation message regarding the cancellation.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and tap on the AstroTalk subscription.
- Select Cancel Subscription.
- Confirm your cancellation when prompted.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the menu icon (three horizontal lines) in the top-left corner.
- Select Subscriptions.
- Locate the AstroTalk subscription and tap on it.
- Tap Cancel Subscription.
- Follow the prompts to finalize your cancellation.
Tips & Tricks for Canceling AstroTalk
- Initiate cancellation immediately, ideally within the first 1-3 days to avoid unwanted charges.
- Send cancellation requests via email referencing the subscription start and your cancellation intent clearly.
- Follow-up persistently with repeated emails if charges continue after cancellation request.
- Document every interaction including emails, chats, and call logs as proof in case of disputes.
- Use firm and clear language stating you do not authorize further charges and demand confirmation of cancellation.
- Check for any additional hidden charges such as paid PDFs or add-ons and ask for separate cancellation of those.
- Contact customer support during working hours for faster response instead of weekends or public holidays.
- Escalate to social media or public forum complaints if normal cancellation channels fail to resolve the issue.
- Consider disputing charges with your bank or payment provider if the company continues charging post cancellation request.
- Timing your cancellation request before billing cycle renewal helps in avoiding charges for the next period.
AstroTalk Customer Service Info
If you need assistance, here's how you can get in touch with AstroTalk's support team.
Cancel AstroTalk Script
Script
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Dear AstroTalk Team,
I hope this message finds you well. I would like to request the cancellation of my subscription due to personal reasons that prevent me from using the service effectively at this time. I appreciate the support I have received and the features offered; however, I need to take this step for my current situation.
Please confirm the cancellation and any further actions required on my part.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
AstroTalk's cancellation policy requires users to contact customer care within 1 hour of payment to cancel a successfully placed order before execution, after which refunds are at the website's discretion. No refund is processed once the order has been executed or is in the processing stage. Refunds, if any, are subject to deductions for transaction and other processing charges.
You do not need your password to cancel your AstroTalk subscription as cancellation is done by contacting customer support via chat or email, and there is no mention of password requirement for cancellation. If you do need to reset your password for any reason, you can do so here: https://astrotalk.24livehost.com/forgot-password. So you can reach out to support directly without needing your password for subscription cancellation.
- Unexpected charges and fees without clear notification.
- Fraudulent or deceptive payment practices, such as charging more than advertised.
- Fake or unqualified astrologers listed on the platform.
- Short chat duration where sessions are cut off quickly without satisfactory interaction.
- Unresponsive or slow customer support, delaying resolution of issues.
- No refunds granted once the order is in processing, even if dissatisfied.
- Poor quality of predictions or consultations, leading to distrust.
- Technical issues with the app causing disruptions and lost minutes.
- Feeling of being pressured to spend more money or buy more time.
- Overall dissatisfaction with the value for money and experience quality.
AstroTalk does not appear to have traditional subscription contracts with lock-ins or early cancellation fees, but users should be aware that cancellations must be done very quickly—within 1 hour of payment—to be eligible for any refund. Once an order moves to the "processing" stage or is executed, no refunds are provided, and technical delays or incorrect user information do not qualify for refunds. Also, bookings for specific slots generally cannot be rescheduled and canceling a booked slot will mean cancellation of that order without refund. These conditions make it potentially difficult to cancel easily after initial purchase.
Before cancelling your AstroTalk subscription, it's important to know that you will lose access to all subscription-related services and features immediately after cancellation. AstroTalk does not typically offer refunds for subscription fees once the membership is cancelled, except in certain cases such as delayed activation of services where a pro-rata refund might be considered. Any refund processed will be subject to deductions for transaction and other applicable charges. Also, consider that once cancelled, your access to personalized astrological content and any ongoing services under the subscription will end.
- Registered Email Address associated with the account
- Registered Phone Number linked to the AstroTalk account
- Order Details (if cancelling a specific order: order ID and time of order)
- Reason for Cancellation to help process the request
- Personal Identification (confirmation of name or user profile, as prompted by customer support)
- Evidence of Payment or invoice if inquiring about a bill
- Contacting Customer Support via in-app chat or email may be required to verify and process the cancellation
We've actually written a step by step guide on how to get a refund from AstroTalk. Check it out!
The Easiest Way to Cancel AstroTalk
If you’re frustrated trying to cancel your subscription, membership, or bill from AstroTalk—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to AstroTalk?
ASTROTALK, AstroTalk.com, Astrotalk Pvt Ltd
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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