The Ultimate Step by Step Guide to Cancelling an Audible Subscription or Membership (audible.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Audible offers ways to listen to audiobooks with different subscription plans. You can get Audible Plus for $7.95 a month, which lets you listen to lots of books in their Plus Catalog without limits. If you want to own any audiobook, you can get Audible Premium Plus for $14.95 a month, giving you one credit each month to use on any premium audiobook which you keep forever. They also have options for more credits or yearly plans, and after any free trial you sign up for, the billing automatically renews until you cancel.
Audible cancellation requires navigating to your account details on the Audible website and selecting the cancel membership option. The process is relatively straightforward but can cause some confusion if done through apps or if the cancel option is not readily visible, hence a moderate difficulty score.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Audible subscription.
How to Cancel Audible: Step by Step
If you purchased through Audible.com:
Log into your Audible account on the Audible website.
Click on Account Details from the drop-down menu by selecting your username.
Select Cancel membership.
Click on Continue canceling.
Provide a reason for canceling and click Continue canceling again.
Follow any additional prompts until your membership is officially canceled.
If you purchased through Amazon:
Sign into your Amazon account.
Hover over Accounts & Lists and select Account.
Scroll down to Your Memberships and Subscriptions.
Locate your Audible membership and click on Manage membership.
Follow the Cancel membership link and follow the prompts to complete cancellation.
If you purchased through a mobile app (iOS or Android):
Open the App Store (iOS) or Google Play Store (Android) on your mobile device.
Navigate to your account settings.
Select Subscriptions.
Find and select your Audible subscription.
Tap on Cancel Subscription and confirm.
How to Contact Audible
If you need assistance, here's how you can get in touch with Audible's support team.
Always cancel through Audible's desktop website: Mobile apps and mobile sites often lack a direct cancel option; switch to desktop mode on your browser.
Scroll to the middle of your account page to find the "Cancel Membership" button: It may not be obvious or at the bottom as some think.
Be prepared to confirm cancellation multiple times: Audible often prompts with retention offers and warnings; you must persist through all prompts.
Check if your subscription was made via Apple or Google: If so, cancel through their respective subscription settings, not Audible's site.
Use direct language and express frustration if needed when talking to customer support: Users report expressing exasperation or strong dissatisfaction can sometimes accelerate cancellation.
If unable to cancel online or if only "pause" is offered, immediately escalate to calling customer service: Use US number 1-888-283-5051 or Canada number 1-888-283-1191.
Consider cancelling near the end of the billing cycle: This may avoid additional unwanted charges if cancellation is delayed.
Take advantage of retention offers if interested: Audible sometimes offers discounted credits or special rates if you accept an offer during cancellation—some users cycle cancellation and return when better offers appear.
Create screenshots or record your cancellation attempts: Helpful in case you need to dispute charges with customer service or your payment provider.
Remember to verify cancellation confirmation emails and your account status page: Ensure the membership status visibly changes to cancelled after completion.
Why Do People Request Refunds from Audible
The library is not as good anymore, meaning users find the audiobook selection less appealing or lacking recent titles.
Poor customer service experiences drive members away due to unresolved issues or unhelpful support.
Subscription cost is too expensive, leading members to cut back on expenses.
Financial constraints cause people to cancel to save money.
Outgrowing interest in audiobooks as personal preferences change over time.
Preferring alternative platforms such as other audiobook services or apps like Speechify.
Difficulty or frustration with the cancellation process, which is seen as confusing, time-consuming, or intentionally cumbersome.
Memberships bought through app stores requiring cancellation through different platforms, creating inconvenience.
Unwanted extra charges or subscription locks during or after cancellation attempts.
Lack of options to pause or modify subscription causes dissatisfaction among users looking for more flexible plans.
Audible Refund Script
Script
Copy
Dear Audible, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Audible Refund Policy
Audible's membership and subscription cancellation policy states that you can cancel your membership through your account settings or customer service, but you will not receive a refund for fees already paid. Upon cancellation, member benefits end immediately, credits expire unless used beforehand, and access to purchased content remains. Recurring fees will continue unless you cancel before the next charge; failure to update payment information may result in membership cancellation.
The Easiest Way to Get a Audible Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Audible—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
When cancelling Audible, be aware that any unused credits expire immediately upon cancellation, so you lose them if not used beforehand. There are no early-cancellation fees or lock-in contracts, and you can cancel your membership at any time via your account or customer service. However, fees already paid are non-refundable, and if you don't proactively cancel, the membership will auto-renew and bill your card on file. Also, your access to purchased audiobooks remains after cancellation, but member benefits end immediately.
The library is not as good anymore, meaning users find the audiobook selection less appealing or lacking recent titles.
Poor customer service experiences drive members away due to unresolved issues or unhelpful support.
Subscription cost is too expensive, leading members to cut back on expenses.
Financial constraints cause people to cancel to save money.
Outgrowing interest in audiobooks as personal preferences change over time.
Preferring alternative platforms such as other audiobook services or apps like Speechify.
Difficulty or frustration with the cancellation process, which is seen as confusing, time-consuming, or intentionally cumbersome.
Memberships bought through app stores requiring cancellation through different platforms, creating inconvenience.
Unwanted extra charges or subscription locks during or after cancellation attempts.
Lack of options to pause or modify subscription causes dissatisfaction among users looking for more flexible plans.
Audible account username and password
Access to the Audible desktop website (cancellation is not available on the mobile website or Amazon app)
Account details page access
Membership type and method of subscription (whether subscribed through Audible, Amazon, Apple, or Google)
For Apple subscriptions: Access to the Apple device and Apple ID (Settings > Your Name > Subscriptions > Audible)
For Google Play subscriptions: Access to Google Play account/subscriptions management
Reason for cancellation (may be asked during the process)
Ability to confirm cancellation through on-screen prompts
Email access (to receive confirmation of cancellation)
Information on region-specific membership (such as audible.com vs audible.ca for Canadians)
Customer support contact details if you need help (such as phone number or chat)
Amazon.com login if your Audible account is managed through Amazon
Before cancelling your Audible subscription, know that you will lose access to any unused credits you have, as they do not carry over after cancellation. You will also lose access to member benefits such as exclusive discounts and the Plus Catalogue, which offers included titles not purchased outright. However, any audiobooks you have purchased with credits or cash remain in your library and accessible even after cancellation. It's important to use all your credits before cancelling to avoid losing them.
Audible's membership and subscription cancellation policy states that you can cancel your membership through your account settings or customer service, but you will not receive a refund for fees already paid. Upon cancellation, member benefits end immediately, credits expire unless used beforehand, and access to purchased content remains. Recurring fees will continue unless you cancel before the next charge; failure to update payment information may result in membership cancellation.
Yes, you need your Audible account password to cancel your subscription because you must sign in to your account to do so. Specifically, you will enter your email or mobile number along with your password to access your account and then follow the cancellation steps. If you don't remember your password, you can reset it using this link: https://www.audible.com/ep/reset-password. This ensures your account security during the cancellation process.
We've actually written a step by step guide on how to get a refund from Audible. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Audible subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Audible account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Audible online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
AUDIBLE 888-283-5051 NJ AUDIBLE MEMBERSHIP AUDIBLE BOOK PURCHASE
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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