The Ultimate Step by Step Guide to Cancelling a CareConnect Subscription or Membership (mymemberinfo.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
CareConnect is a company that offers health-related services, and they help manage your health plan details and bills through a website called MyMemberInfo. If you get billed by CareConnect, it's usually for your health plan or related services, and you can pay your bills through mail, online, or by setting up AutoPay. They make it easy to keep track of your payments and plan information anytime through their online portal.
Cancellation requires notifying CareConnect at least five calendar days before the payment date, which is straightforward but requires planning and adherence to the notice period.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a CareConnect subscription.
How to Cancel CareConnect: Step by Step
If you purchased through the CareConnect website:
Log in to your CareConnect account on www.mymemberinfo.com.
Navigate to the "Account Settings" section.
Select "Subscriptions" or "Billing" from the menu.
Locate the subscription you wish to cancel.
Click on the "Cancel Subscription" button.
Follow any prompts to confirm your cancellation.
Check your email for a cancellation confirmation message.
If you purchased using a debit or credit card:
Call CareConnect customer support at 855-556-5049.
Provide your member ID along with verification details (name, date of birth, address, and email).
Request cancellation of your subscription.
Ask for confirmation of your cancellation through email.
How to Contact CareConnect
If you need assistance, here's how you can get in touch with CareConnect's support team.
Be firm and clear in your cancellation request, repeating the word "cancel" multiple times to avoid any confusion.
Call during business hours to speak directly with a representative instead of relying on email or automated systems.
If the first representative resists, ask to escalate to a manager or supervisor immediately.
Document all interactions with dates, times, names, and what was said in case you need to dispute charges later.
Use language that implies you know your rights, such as "I am aware this is a separate service and I am canceling this portion only."
Request email confirmation of the cancellation and refund, if applicable, and save the correspondence.
Timing matters: some users advise canceling promptly after the charge appears on your account to improve chances of a refund.
Threaten to dispute charges with your bank or report misleading sales tactics if cancellations are difficult or ignored.
Ignore official policy statements and rely on persistence and escalating the issue physically or via phone rather than just online forms.
Share your experience publicly on forums or social sites if you struggle to cancel, as exposure can speed up resolution.
Why Do People Request Refunds from CareConnect
Lack of clarity about the product: Members often felt they were not clearly informed that CareConnect is a discount plan, not an ACA-compliant health insurance plan.
Misleading sales tactics: Many users reported feeling misled or deceived by sales agents, some impersonating government employees, leading to cancellations.
Non-ACA compliant coverage: Members cancel upon discovering the plan does not meet ACA minimum standards and is not actual health insurance.
Overlap with employer coverage: Members who obtain coverage through their employer often cancel CareConnect memberships.
Insufficient coverage: Many found the coverage insufficient or lacking compared to major medical insurance.
Financial concerns: Some members canceled due to the cost, especially when feeling the added membership was unnecessary or overpriced.
Inability to use coverage: Coverage not being accepted by their healthcare providers was a cancellation reason.
Difficulties in cancellation process: Members reported difficulties contacting the association to cancel and get refunds.
30-day refund policy limitations: Refunds are generally only given if canceled within the 30-day look period; delays lead to no refunds and cancellation.
CareConnect Refund Script
Script
Copy
Dear CareConnect, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
CareConnect Refund Policy
CareConnect allows members to cancel their plans within the first 30 days if they are not completely satisfied. Cancellations made within this period may receive a refund, provided no claims have been paid under the plan. It is the member's responsibility to review their plan details during this time to ensure it meets their needs.
The Easiest Way to Get a CareConnect Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from CareConnect—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
CareConnect (mymemberinfo.com) typically requires you to notify them at least five calendar days before the invoice due date to cancel automatic payments. There is no explicit mention of contract lock-ins or early cancellation fees, but paid subscription fees are generally non-refundable. Be aware that fee changes can occur with prior notice, and continuing to use the service after changes implies acceptance. Overall, while you can cancel, there might be timing requirements and no refunds for fees already paid.
Lack of clarity about the product: Members often felt they were not clearly informed that CareConnect is a discount plan, not an ACA-compliant health insurance plan.
Misleading sales tactics: Many users reported feeling misled or deceived by sales agents, some impersonating government employees, leading to cancellations.
Non-ACA compliant coverage: Members cancel upon discovering the plan does not meet ACA minimum standards and is not actual health insurance.
Overlap with employer coverage: Members who obtain coverage through their employer often cancel CareConnect memberships.
Insufficient coverage: Many found the coverage insufficient or lacking compared to major medical insurance.
Financial concerns: Some members canceled due to the cost, especially when feeling the added membership was unnecessary or overpriced.
Inability to use coverage: Coverage not being accepted by their healthcare providers was a cancellation reason.
Difficulties in cancellation process: Members reported difficulties contacting the association to cancel and get refunds.
30-day refund policy limitations: Refunds are generally only given if canceled within the 30-day look period; delays lead to no refunds and cancellation.
Member ID number
Full name as registered on account
Date of birth
Account address on file
Email address associated with the account
Phone number linked to membership
Last four digits of payment method (if verifying for billing)
Reason for cancellation (optional, but may be asked)
Date when the cancellation should take effect
Before cancelling your CareConnect subscription, you should know that you need to notify them at least five calendar days before the invoice due date or scheduled payment date to avoid processing issues. Upon cancellation, you will lose access to the services provided through CareConnect, as access is a revocable license that can be terminated anytime. Be aware that late payments or rejected payments could incur additional fees, and if your account is terminated, you will need to arrange premium payments via other methods. There is no explicit mention of which specific content or features you lose, but generally, any service access through the platform will end upon cancellation. For refund requests or questions, you can contact their customer service.
CareConnect allows members to cancel their plans within the first 30 days if they are not completely satisfied. Cancellations made within this period may receive a refund, provided no claims have been paid under the plan. It is the member's responsibility to review their plan details during this time to ensure it meets their needs.
To cancel your CareConnect subscription on mymemberinfo.com, you generally need to log in with your username and password to access your account where cancellation can be done. If you do not remember your password, you can reset it using the "Forgot Password" feature on the login page. The reset password URL is https://fulfillment.mymemberinfo.com/UserAccount/ForgotPassword. Without logging in, cancellation through phone or chat without a password does not seem to be provided according to the available information.
We've actually written a step by step guide on how to get a refund from CareConnect. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your CareConnect subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your CareConnect account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel CareConnect online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
CareConnect CareConnect Billing CareConnect Payment CC CareConnect CareConnect Services CareConnect Health CareConnect Charge CareConnect Member Fee CareConnect Invoice CareConnect Customer Service
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
